Front Desk Service Rep Int Med/OBYN LaGrange

Loyola Medicine is a reputable healthcare organization dedicated to providing high-quality, compassionate care to patients in the Lagrange community and beyond. As part of a broader network of medical professionals and facilities, Loyola Medicine embodies a commitment to excellence in patient care, with a strong emphasis on fostering positive experiences through every interaction. The organization values its employees and strives to create a supportive work environment that encourages professional growth and work-life balance. This is reflected in their comprehensive benefits package, which includes medical, dental, and vision coverage starting from the first day of employment, competitive wages, and various employee support programs.

This full-time position as a Front Desk Service Representative at Loyola Medicine specifically serves their Internal Medicine and OBGYN clinics, where frontline patient interaction plays a crucial role in delivering seamless healthcare services. Staff in this role work day shifts consisting of 8-hour shifts with a mix of early and late start times, including occasional Saturday rotations. The representative acts as the welcoming face of the practice, ensuring each patient feels valued and attended to from the moment they arrive until their visit concludes. This role demands strong communication skills, professionalism, and the ability to manage multiple tasks effectively under a fast-paced clinical environment.

In addition to providing administrative support, the Front Desk Service Representative is responsible for managing phone communications, scheduling appointments, and maintaining accurate patient records including demographic and insurance information. They assist with patient check-out processes, facilitate referrals, and help schedule follow-up visits, thereby directly contributing to patient satisfaction and clinic efficiency. Loyola Medicine encourages candidates who are looking to grow their careers in a meaningful healthcare role that values dedication and teamwork to apply. The role offers a pay range of $18.00 to $24.44 per hour, depending on qualifications and experience, along with access to a variety of beneficial perks such as a 403(b) retirement plan, tuition reimbursement, and employee discounts.

Joining Loyola Medicine means becoming part of a mission-driven organization that honors the dignity of every person and promotes diversity, equity, and inclusion within the workplace. The company is an equal opportunity employer committed to creating an environment where different perspectives and experiences are welcomed and valued. The role is ideal for candidates with at least one year of relevant work experience in administration, healthcare, or related fields, and a minimum educational attainment of a GED or high school diploma. An associate's degree is preferred but not mandatory. Employees enjoy a positive work atmosphere supported by a comprehensive assistance program designed to help them thrive both professionally and personally.