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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,310.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
W Hollywood, located at 6250 Hollywood Blvd, Hollywood, California, is a distinguished luxury hotel that is part of the globally recognized Marriott International portfolio. Known for its contemporary design, vibrant atmosphere, and exceptional hospitality, W Hollywood offers guests an experience that blends innovative luxury with the cultural richness of Hollywood. As a prominent member of the hospitality industry, W Hollywood is committed to delivering outstanding service, creating memorable guest experiences, and nurturing an inclusive workplace where diversity and creativity thrive. The hotel features state-of-the-art amenities, dynamic event spaces, and engaging outlets that capture the essence of the iconic Hollywood lifestyle.... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong communication skills
- Ability to lead and motivate a team
- Proficient in managing multiple operational areas
- Experience with quality audits and financial performance review
- Commitment to excellent customer service
- Ability to handle employee and guest concerns professionally
- Availability to work full time
- Management experience
Job Qualifications
- High school diploma or GED
- Four years experience in the guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the guest services, front desk, housekeeping, or related professional area
- Experience in managing teams and operations within a hotel or hospitality environment
- Strong leadership and communication skills
- Proven ability to improve guest satisfaction and operational efficiency
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to attack need areas and expand on the strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates/updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists/teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
- Understands the brand's service culture
- Provides excellent customer service by being readily available/approachable for all guests
- Strives to continually improve guest and employee satisfaction
- Takes proactive approaches when dealing with guest concerns
- Extends professionalism and courtesy to guests at all times
- Responds timely to customer service department requests
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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