Front Desk Reservationist

Sunland RV Resorts is a distinguished operator in the recreational vehicle resort industry, renowned for delivering high-quality experiences across multiple locations. Established in 1986 as an affiliate of Paydar Properties, Sunland has cemented its role as a premier RV resort company in the Southwestern United States. With an expanding footprint that now includes properties in California, Florida, and Michigan, the company manages ten diverse sites featuring over 2,500 RV spaces. Their offerings extend beyond standard site rentals to include lot ownership options and eco-cottages, reflecting a commitment to innovation and sustainability within the RV resort sphere. As a recognized leader in the recreational travel industry, Sunland continually pushes the boundaries through resort development, strategic partnerships, and exceptional guest service, combined with a specialized marketing and production division dedicated to driving growth and enhancing brand visibility.

The role of Front Desk Reservationist at Sunland RV Resorts - El Cajon Properties is a full-time position based in El Cajon, California, that centers on delivering exemplary customer service and administrative support within a dynamic resort environment. This key front-line role reports directly to the Resort Manager and plays an instrumental part in achieving the property's goals through effective reservation handling, guest relations, and concierge services. As the first point of contact for guests and prospective visitors, the incumbent embodies the welcoming spirit and professionalism that Sunland RV Resorts is known for. The position entails managing inbound and outbound communication channels including phone calls and web chats, guiding customers through the reservation process with precision and empathy, and proactively engaging in sales activities to maximize occupancy and revenue.

Beyond booking and guest interaction, the Front Desk Reservationist is responsible for a variety of operational tasks including managing payments, preparing resort communications, and assisting in event coordination, all contributing to a seamless and memorable guest experience. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving abilities, excellent communication skills, and a customer-service oriented mindset, aligned with Sunland's vision of employing the very best people dedicated to quality and sensational service. This role demands adaptability, a professional demeanor, and an eagerness to contribute within a team setting while upholding the high standards that define Sunland RV Resorts’ brand. Candidates interested in joining a dynamic hospitality company where commitment to guest satisfaction and operational excellence are paramount will find this opportunity both rewarding and engaging.