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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
Sunland RV Resorts is a distinguished operator in the recreational vehicle resort industry, renowned for delivering high-quality experiences across multiple locations. Established in 1986 as an affiliate of Paydar Properties, Sunland has cemented its role as a premier RV resort company in the Southwestern United States. With an expanding footprint that now includes properties in California, Florida, and Michigan, the company manages ten diverse sites featuring over 2,500 RV spaces. Their offerings extend beyond standard site rentals to include lot ownership options and eco-cottages, reflecting a commitment to innovation and sustainability within the RV resort sphere. As a recognized leader... Show More
Job Requirements
- Must be available on weekends and holidays
- Minimum travel - travel between resorts to cover shifts and/or events
- Must possess a valid driver’s license and be insurable
- Able to pass a background check and drug screening
- Customer service-oriented and willing to go above and beyond for guests
- Trustworthy
- Willing and able to learn new things
- Enjoy working in a rewarding, fun, and positive environment
Job Qualifications
- Associates degree or higher
- Minimum of 2 years customer service, administrative and hospitality experience
- Strong telephone and customer service skills
- Good problem-solving skills
- Professional appearance
- Intermediate to advanced computer proficiency
- Ability to use Microsoft Office Suite, email, internet, and provide data entry timely and efficiently
- Previous experience using reservation software is a plus
- RV resort office or hotel front desk experience is a plus
- Bi-lingual is a plus
Job Duties
- Field incoming web chats and phone calls
- Guide incoming callers through the reservation process
- Up-sell the property with sales scripts and in-depth resort knowledge
- Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis
- Work with existing guests to obtain new customers through referral programs
- Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations
- Greet and establish rapport with guests
- Field resort comments, suggestions, and complaints
- Check guests in and out for their reservations
- Assist guests with concierge type services: Directions, restaurant recommendations, and preferred service providers
- Collect and post security deposits, rent, or funds for other services
- Make collection calls for site rental payments as directed
- Prepare and distribute resort communications such as rule reminders, violation notices, etc.
- Assist with planning and coordination of guest events and activities within the resort
- Support marketing efforts by maintaining mailing lists, responding to inquiries and providing feedback on current promotions
- Ability to think on your feet and respond appropriately in a busy environment
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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