Front Desk Representative

Hilton Garden Inn Allentown Bethlehem Airport is a prominent upscale yet affordable hotel brand under the Hilton Worldwide umbrella, recognized for delivering exceptional guest experiences and outstanding service. Located near the Allentown Bethlehem Airport, this property caters to busy travelers who seek comfort, convenience, and productivity on the road. The hotel is known for its award-winning reputation, providing guests with modern amenities such as adjustable Garden Sleep System beds, complimentary wired and Wi-Fi internet access, and a welcoming lobby pavilion designed to offer comfort and privacy. Hilton Garden Inn prides itself on creating an environment where guests feel supported on their journey to success, whether they are traveling for business or leisure.

Hilton Garden Inn Allentown Bethlehem Airport is currently seeking a self-motivated Front Desk Representative to join its dynamic and award-winning team. This full-time position offers a competitive hourly wage ranging from $17 to $20, dependent on experience. The role requires flexibility, as shifts rotate between 7:00 AM to 3:00 PM and 3:00 PM to 11:00 PM, including weekends and holidays, reflecting the 24-hour operational nature of the hotel. Successful candidates will undergo a rigorous 4 to 6-week training program, attending 4 to 5 days per week across different shifts to develop proficiency in front desk operations.

The Front Desk Representative plays a critical role in maintaining the high standards of customer service that Hilton Garden Inn is known for. Responsibilities include checking guests in and out efficiently, managing reservations, handling phone inquiries, balancing daily transactions, and promptly responding to guests’ needs, questions, and requests with professionalism and courtesy. Performance excellence is expected at all times to ensure guests enjoy a seamless and pleasant experience.

Candidates must possess strong interpersonal skills, including a very upbeat and friendly personality to create a welcoming atmosphere for guests. Attention to detail, computer literacy, and the ability to learn quickly and work independently are crucial competencies for this role. While prior experience in Hilton Brand hotels or the hospitality sector is preferred, it is not mandatory; the hotel values a strong work ethic, reliability, and stable job history above all.

Reliable transportation is essential for this position, given the varying shifts and mandatory weekend and holiday work. Frequent absenteeism or tardiness is not tolerated, as every team member is vital to maintaining smooth operations and excellent guest service. The hotel requires all new hires to pass a pre-employment drug test to ensure a safe and professional work environment. This role offers an excellent opportunity to grow within a respected global brand while working alongside great colleagues in a positive atmosphere. If you have a flexible schedule and a passion for hospitality, Hilton Garden Inn Allentown Bethlehem Airport encourages you to apply promptly and begin a rewarding career where your efforts directly impact guests’ travel experiences.