Front Desk Receptionist/Patient Care Specialist

Milwaukee, WI, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $25.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Sign-On Bonus

Uniform allowance

Bonuses

growth opportunities

supportive team culture

Job Description

Bubon Orthodontics is a dedicated orthodontic practice committed to helping patients achieve confident and beautiful smiles. With multiple offices located in Muskego, Waukesha, Franklin, Brookfield, Wauwatosa, and 27th Street, Bubon Orthodontics has established a reputation for providing exceptional orthodontic care supported by a professional and compassionate team. The practice focuses on patient-centered service, utilizing the latest orthodontic technologies and techniques to deliver high-quality treatments that improve both the oral health and confidence of their patients. As a growing organization in the healthcare sector, Bubon Orthodontics values teamwork, professional development, and a positive work environment where every team member plays a vital role in successful patient outcomes.

Currently, Bubon Orthodontics is looking for a Full-Time Front Desk Receptionist/Patient Care Specialist to join their dynamic team. This role is an ideal opportunity for individuals who are passionate about helping others and thrive in a customer-focused environment. The position requires reliable transportation and involves working primarily from the Muskego and Waukesha offices, with occasional travel to other nearby locations including Franklin, Brookfield, Wauwatosa, and 27th Street offices. Bubon Orthodontics supports new hires with paid training and ensures a supportive, growth-minded workplace. Employees in this role benefit from true work-life balance with no required nights or weekend shifts.

The Front Desk Receptionist/Patient Care Specialist plays a crucial role as the first point of contact for patients. Responsibilities include greeting patients warmly, managing patient registrations, coordinating appointments, and handling billing support and patient account management. The specialist also assists with insurance claims, maintains accurate patient records, and provides general administrative support to ensure the smooth operation of the front office. Beyond administrative duties, cross-training opportunities are available to gain hands-on experience with orthodontic technologies and patient care procedures, offering valuable knowledge of the orthodontic field.

Bubon Orthodontics offers a competitive salary complemented by comprehensive benefits including health insurance, paid time off, sign-on bonuses, and uniform allowances. The company strongly promotes career advancement and personal development within a collaborative team culture. Prospective candidates who join Bubon Orthodontics can expect a fulfilling career path where their contributions directly impact patient satisfaction and the overall success of the practice.

Job Requirements

Reliable transportation with willingness to travel between multiple office locations
high school diploma or equivalent
prior experience in a customer service or administrative role preferred
ability to handle confidential patient information with discretion
strong communication skills
proficiency with multi-line phone systems
flexibility to adapt to varied office procedures
physical ability to perform cross-training activities including working closely with orthodontic patients
commitment to providing excellent patient care

Job Qualifications

Team player with a proactive and positive mindset
self-motivated with a strong desire to exceed patient expectations
excellent attention to detail
dependable and punctual with consistent performance
professional attitude and appearance every day
compassionate, confident, and energetic demeanor
strong problem-solving skills with the ability to handle conflict professionally
basic understanding of computers and relevant software
knowledge of general administrative and clerical procedures
familiarity with dental terminology and insurance (preferred but not required)
comfortable with the physical aspects of orthodontic settings
committed to ongoing professional growth through continuing learning and education

Job Duties

Greet patients with professionalism and warmth
register new patients in accordance with office protocols
assist patients in completing necessary forms and documentation
assist with patient account management, including financial coordination, billing support, and account follow-up
verify, update, and accurately input patient information
maintain and manage patient records in compliance with privacy and security regulations
answer and manage incoming calls using a multi-line phone system
respond to patient inquiries and requests for information
schedule and confirm appointments according to office procedures
review daily appointment schedule
organize referrals to specialists as needed
collect and receipt payments at time of treatment
coordinate and arrange payment plans with patients
submit insurance claims and manage documentation
maintain a clean, professional, and welcoming reception area
become cross-trained with orthodontic technology and assist with patient records
perform miscellaneous tasks assigned by management