Front Desk Receptionist/Customer Service Representative
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $17.00
Benefits
401(k)
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Volvo Cars Winston Salem is a premier automobile dealership and service center dedicated to providing exceptional automotive services and customer care. Located in Winston-Salem, North Carolina, the dealership proudly serves not only the local Winston-Salem area but also the surrounding communities including Clemmons, Kernersville, and Salisbury. With a strong commitment to quality, integrity, and customer satisfaction, Volvo Cars Winston Salem has built a reputation for excellence in the automotive industry. The company places a high value on its employees and fosters a positive work culture that encourages growth, success, and long-lasting relationships with both customers and team members. At Volvo Cars Winston Salem, motivated individuals who enjoy interacting with people and thrive in a dynamic, fast-paced environment will find ample opportunities for career development and personal satisfaction.
The Body Shop Customer Service Representative position at Volvo Cars Winston Salem is a vital role within the busy service department. This full-time role requires an individual with strong communication skills, a neat appearance, and a passion for delivering top-notch customer service. The ideal candidate is comfortable handling phone calls, scheduling appointments efficiently, and has a general knowledge of automobiles, which will enhance their ability to assist customers effectively. This role demands someone who can maintain professionalism under pressure, prioritize multiple tasks, and create a welcoming atmosphere for all customers. Offering competitive pay ranging from $14.00 to $17.00 per hour, this role also includes benefits such as 401(k), dental insurance, health insurance, paid time off, and vision insurance. Working in person at the dealership, the Body Shop Customer Service Representative is an essential team player who supports the operational success and customer satisfaction that Volvo Cars Winston Salem is known for.
The Body Shop Customer Service Representative position at Volvo Cars Winston Salem is a vital role within the busy service department. This full-time role requires an individual with strong communication skills, a neat appearance, and a passion for delivering top-notch customer service. The ideal candidate is comfortable handling phone calls, scheduling appointments efficiently, and has a general knowledge of automobiles, which will enhance their ability to assist customers effectively. This role demands someone who can maintain professionalism under pressure, prioritize multiple tasks, and create a welcoming atmosphere for all customers. Offering competitive pay ranging from $14.00 to $17.00 per hour, this role also includes benefits such as 401(k), dental insurance, health insurance, paid time off, and vision insurance. Working in person at the dealership, the Body Shop Customer Service Representative is an essential team player who supports the operational success and customer satisfaction that Volvo Cars Winston Salem is known for.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong verbal communication skills
- Ability to work full-time
- Comfortable using multi-line phone systems
- Neat appearance
- Reliable and punctual
Job Qualifications
- Previous experience as a receptionist or in a similar role is preferred
- Excellent phone etiquette and communication skills
- Familiarity with phone systems and ability to handle multiple lines
- Ability to prioritize tasks and manage time effectively
- Basic knowledge of automobiles is preferred
- Strong organizational skills
- Friendly and professional demeanor
Job Duties
- Answer phone calls and set appointments
- Greet customers in a professional and courteous manner
- Manage multiple phone lines efficiently
- Provide general information about the body shop services
- Schedule and confirm repair appointments
- Coordinate with service and body shop teams to ensure smooth customer experience
- Maintain accurate records of customer interactions and appointments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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