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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
New North Citizens' Council (NNCC) is a respected community-based nonprofit organization dedicated to improving the quality of life for residents in Springfield, MA. Through its comprehensive programs focusing on education, workforce development, family support, and community services, NNCC has been instrumental in fostering an environment of equity, inclusion, and cultural responsiveness. The organization's commitment to serving diverse populations is evident in its culturally attuned approach to program delivery, ensuring that all community members feel welcomed and supported. As a cornerstone of community empowerment, NNCC continuously strives to address social challenges and promote sustainable growth within the neighborhoods it serves.
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Job Requirements
- High school diploma or equivalent
- bilingual in English and Spanish (spoken required
- written preferred)
- 1+ year of experience in receptionist, administrative, or customer service role preferred
- proficiency in Microsoft Office and email systems
- ability to multitask and manage time effectively
- strong verbal and written communication skills
- professionalism and reliability
- ability to adapt to a fast-paced environment
- willingness to support occasional evening or weekend events
Job Qualifications
- High school diploma or equivalent
- bilingual in English and Spanish (spoken required
- written preferred)
- 1+ year of receptionist, administrative, or customer service experience preferred
- proficiency in basic computer applications (Microsoft Office, email systems, data entry platforms)
- strong communication and interpersonal skills
- ability to multitask, prioritize, and remain composed in a fast-paced environment
- demonstrated reliability, professionalism, and punctuality
- experience working in a nonprofit, community-based, or human services environment preferred
- familiarity with client intake systems or case management databases preferred
- experience working with diverse populations preferred
Job Duties
- Greet and assist clients, visitors, and vendors in a professional and culturally respectful manner
- answer, screen, and route incoming phone calls
- respond to general inquiries
- schedule appointments and manage calendars for staff and program services
- maintain visitor logs and ensure proper sign-in/out procedures
- provide accurate information and referrals to programs and services
- perform data entry and maintain client records in compliance with confidentiality standards
- assist with administrative tasks including filing, copying, scanning, and correspondence
- coordinate incoming/outgoing mail and maintain office supply inventory
- support workshops, meetings, and community outreach activities as needed
- maintain cleanliness and organization of reception and common areas
- monitor office operations and communicate needs or concerns to appropriate staff
- support special projects and cross-functional administrative needs
- adhere to all organizational policies, including confidentiality, and data privacy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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