Front Desk Receptionist/Coordinator

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible scheduling

Job Description

New North Citizens' Council (NNCC) is a respected community-based nonprofit organization dedicated to improving the quality of life for residents in Springfield, MA. Through its comprehensive programs focusing on education, workforce development, family support, and community services, NNCC has been instrumental in fostering an environment of equity, inclusion, and cultural responsiveness. The organization's commitment to serving diverse populations is evident in its culturally attuned approach to program delivery, ensuring that all community members feel welcomed and supported. As a cornerstone of community empowerment, NNCC continuously strives to address social challenges and promote sustainable growth within the neighborhoods it serves.

The Front Desk Receptionist/Coordinator position at NNCC is a vital role within the Administration Department, reporting directly to Katherine Robles. This full-time, hourly, non-exempt role serves as the initial point of contact for clients, visitors, and community partners, embodying the organization's values of professionalism and cultural respect. The individual in this role is tasked with managing the front office's daily operations, including greeting guests, answering and routing phone calls, managing appointment schedules, and providing accurate information about NNCC's programs and services.

This position requires a person committed to confidentiality, organization, and efficiency, ensuring the front desk functions smoothly while upholding the agency's mission to provide equitable and culturally responsive services. The receptionist/coordinator will also be responsible for administrative tasks such as maintaining client records, data entry, managing mail, and supporting office operations and community outreach activities. By fostering a welcoming environment, the role supports NNCC’s mission to empower and engage the community actively. This position also occasionally supports special projects and cross-functional administrative needs, emphasizing teamwork and adaptability. Candidates should be bilingual in English and Spanish, possess strong communication and interpersonal skills, and demonstrate professionalism and reliability in a fast-paced office setting.

Job Requirements

High school diploma or equivalent
bilingual in English and Spanish (spoken required
written preferred)
1+ year of experience in receptionist, administrative, or customer service role preferred
proficiency in Microsoft Office and email systems
ability to multitask and manage time effectively
strong verbal and written communication skills
professionalism and reliability
ability to adapt to a fast-paced environment
willingness to support occasional evening or weekend events

Job Qualifications

High school diploma or equivalent
bilingual in English and Spanish (spoken required
written preferred)
1+ year of receptionist, administrative, or customer service experience preferred
proficiency in basic computer applications (Microsoft Office, email systems, data entry platforms)
strong communication and interpersonal skills
ability to multitask, prioritize, and remain composed in a fast-paced environment
demonstrated reliability, professionalism, and punctuality
experience working in a nonprofit, community-based, or human services environment preferred
familiarity with client intake systems or case management databases preferred
experience working with diverse populations preferred

Job Duties

Greet and assist clients, visitors, and vendors in a professional and culturally respectful manner
answer, screen, and route incoming phone calls
respond to general inquiries
schedule appointments and manage calendars for staff and program services
maintain visitor logs and ensure proper sign-in/out procedures
provide accurate information and referrals to programs and services
perform data entry and maintain client records in compliance with confidentiality standards
assist with administrative tasks including filing, copying, scanning, and correspondence
coordinate incoming/outgoing mail and maintain office supply inventory
support workshops, meetings, and community outreach activities as needed
maintain cleanliness and organization of reception and common areas
monitor office operations and communicate needs or concerns to appropriate staff
support special projects and cross-functional administrative needs
adhere to all organizational policies, including confidentiality, and data privacy