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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Holiday pay
Vacation pay
daily meals
uniforms
sick pay
Disability Coverage
Life insurance
Parental leave pay
Staff lounge
Cafeteria space
401(k) retirement plan
Discounted accommodations
dental coverage
Fur baby insurance
Job Description
Four Seasons Hotels and Resorts represents the pinnacle of luxury hospitality worldwide. Established as a leading international luxury hotel company, Four Seasons is renowned for delivering personalized guest experiences by combining exceptional service with elegant accommodations. The brand is fueled by the dedication and passion of its team members who continually strive to exceed guest expectations while fostering a respectful and inclusive work culture. The company’s global footprint spans iconic urban centers, resort destinations, and residential properties, each embodying Four Seasons’ commitment to luxury and genuine hospitality.
Specifically, the Four Seasons Hotel Minneapolis stands out in the vibrant city skyl... Show More
Specifically, the Four Seasons Hotel Minneapolis stands out in the vibrant city skyl... Show More
Job Requirements
- A minimum of 2 years of front office or related work experience is preferred
- high school education or equivalent experience
- reading, writing and oral proficiency in the English language
- good organizational skills
- ability to multitask
- attention to detail
- ability to work irregular hours, weekends, and evenings
Job Qualifications
- High school education or equivalent experience
- minimum of 2 years of front office or related work experience preferred
- reading, writing, and oral proficiency in the English language
- good organizational skills
- ability to multitask
- attention to detail
- ability to work irregular hours, weekends, and evenings
Job Duties
- Checks in guests in an efficient and friendly manner using guest name whenever possible
- assures guest is assigned the type of room requested and correct rate is charged
- arranges for luggage delivery to guest's room
- issues correct keys to guests
- checks out guests at end of stay
- ascertains guest satisfaction
- collects keys
- posts late charges
- presents bill to guests and settles payment accurately
- maintains a balanced bank assigned by the hotel by making change, cashing checks, and exchanging foreign currency
- reconciles all transactions at the close of each shift
- handles all guest interactions with hospitality and professionalism
- accommodates special requests
- resolves customer complaints
- assists customers with inquiries on hotel services, hours, personnel, events, and directions
- responds to guest requests promptly
- utilizes various computer systems for check-in/out, running reports, and room assignments
- works harmoniously with co-workers and supervisors
- accepts reservations, changes, and cancellations when Reservations Department staff are unavailable
- answers guest calls and directs appropriately when Communications Operator is absent
- assists with Concierge, Bell Staff, Business Center, and lobby duties during high volume or absence
- assists with Residential Front Office and desk coverage
- provides basic troubleshooting support for in-room services like internet, TV, movies, games, and web service
- collaborates with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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