Front Desk Receptionist - Wilmington, NC

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Paid Time Off

Paid holidays

Retirement savings account

employee discount

Job Description

Atlantic Dermatology, a prominent dermatology practice, is currently seeking a full-time Front Desk Receptionist for its Wilmington, NC office. With a reputation for delivering exceptional patient-focused care, Atlantic Dermatology operates as part of the broader Anne Arundel Dermatology network, which has been a trusted leader in medical, surgical, and cosmetic dermatology for over 50 years. Featuring more than 300 providers and over 110 locations across seven states, Anne Arundel Dermatology maintains a strong commitment to offering high-quality healthcare solutions while expanding its footprint across the Mid-Atlantic and Southeast regions. The Wilmington office embodies this commitment by providing a welcoming, efficient, and organized environment for patients in need of specialized dermatologic services.

This Front Desk Receptionist role is pivotal in sustaining the office's smooth operation and excellent patient experience. This position requires a proactive individual who enjoys working closely with patients and managing front office responsibilities in a busy outpatient setting. The Front Desk Receptionist supports crucial office workflows, including patient scheduling, check-in and check-out, communication, insurance verification, and general administrative tasks essential to daily office flow. Working full-time, Monday through Friday, for 40 hours per week, this role offers consistent, structured work hours valuable for those seeking a stable and engaging medical office environment.

As a Front Desk Receptionist at Atlantic Dermatology’s Wilmington office, your responsibilities span greeting patients with professionalism and warmth, managing appointment schedules, assisting with referrals, and acting as the primary contact for phone communications. You will be responsible for collecting copays, processing patient payments, verifying insurance information, and maintaining accurate patient records. A critical part of your role will be ensuring the reception area remains organized and efficient, tracking patient flow, and communicating with patients to maintain a seamless experience from arrival through departure. Additionally, the receptionist supports billing and insurance-related office workflows, helps manage office supplies, and ensures the accurate preparation of end-of-day reports. Your contributions are vital in fostering a positive, welcoming atmosphere and ensuring the office operates at peak efficiency.

This role is well-suited for someone with experience in medical office environments, particularly outpatient or specialty practices. Experience in dermatology is a plus but not mandatory. The ideal candidate will possess strong interpersonal and communication skills, be proficient with electronic medical record (EMR) and practice management systems, and demonstrate an ability to multitask and maintain organization in a fast-paced setting. Understanding HIPAA compliance and patient confidentiality is essential, as is the ability to work independently and as part of a collaborative team. Occasionally, the role may require traveling to provide coverage for other local offices. This position offers a unique opportunity to develop your career in healthcare administration while making a meaningful impact on patient care and the overall patient experience within a well-respected dermatology practice.

Job Requirements

High school diploma or GED
1+ year of medical office or front desk experience preferred
ability to multitask in a busy medical office environment
working knowledge of HIPAA and patient confidentiality
proficiency with EMR and practice management software
effective communication and customer service skills
ability to manage phone systems and scheduling
capable of handling patient payments
strong organizational skills
physical ability to sit for prolonged periods and lift up to 30 pounds
willingness to travel locally for office coverage

Job Qualifications

High school diploma or GED required
1+ year of experience in a medical office, front desk, patient access, or medical receptionist role preferred
prior dermatology experience is a plus
experience working in a fast-paced outpatient or specialty practice preferred
strong customer service, communication, and interpersonal skills
ability to multitask and stay organized in a busy medical office environment
working knowledge of HIPAA and patient confidentiality standards
experience answering multi-line phones and managing appointment scheduling
comfortable collecting patient payments and handling front office administrative tasks
intermediate computer skills, including EMR/practice management systems
strong attention to detail and time management skills
ability to work both independently and collaboratively as part of a team
ability to travel to and provide coverage for other local offices as needed

Job Duties

Greet patients in a friendly, professional, and welcoming manner
complete patient check-in and check-out
schedule appointments and assist with referrals
answer incoming calls, take accurate messages, and direct calls appropriately
enter and update patient demographics, insurance, and other registration information
review patient charts for completeness, accuracy, and required signatures
collect copays, balances, and other patient payments
track patient flow in the reception area and communicate with patients as needed
assist with billing- and insurance-related front office tasks
maintain patient records, incoming correspondence, and other administrative documentation
help manage office supply and product inventory as needed
run end-of-day reports and balance payment totals when closing
other duties assigned as deemed necessary by management