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Front Desk Receptionist, Patient Relations

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $21.00 - $24.57
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Work Schedule

Rotating Shifts
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Benefits

Paid Time Off
Paid parental leave
retirement plans
Medical insurance
Dental Insurance
Vision Insurance
Employee wellness programs
Public transportation pass
Childcare discount programs
Tuition Reimbursement
Career development opportunities
Loan forgiveness eligibility

Job Description

Denver Health is a comprehensive, integrated academic health care system recognized as a national model for quality and accessibility. Situated near downtown Denver, this system encompasses a Level I Trauma Center, a 555-bed acute care medical center, emergency medical response services, multiple family and school-based health centers, and several specialized institutes including Rocky Mountain Poison & Drug Safety and the Public Health Institute at Denver Health. As Colorado's primary safety-net healthcare provider, Denver Health is mission-driven with a core focus on delivering compassionate, culturally competent care while providing millions of dollars in uncompensated care annually for underserved populations. Denver Health... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of clerical experience
  • Ability to communicate effectively in English
  • Bilingual in English-Spanish highly desired
  • Ability to operate office equipment and technology
  • Ability to work rotating shifts including days and nights
  • Willingness to comply with pre-employment drug testing
  • Commitment to Denver Health values of respect belonging accountability and transparency

Job Qualifications

  • Minimum 1 year of clerical experience
  • Excellent customer service skills
  • Skilled in basic office procedures and responsibilities
  • Ability to multi-task and exercise some judgment within job scope
  • Skilled in organization and attention to detail
  • Knowledge of Epic
  • Ability to complete routine work with minimal direction

Job Duties

  • Provide customer service to staff the public and clients greeting them and assisting them with needs or directing them accordingly
  • Provide clerical support to management and supervisors as needed or requested
  • Maintain office equipment such as copier printers fax in operable order
  • Submit repair tickets for equipment malfunction facility work orders and medical equipment and maintain follow-up on all repair tickets and work orders for completion
  • Maintain ordering for department medical clinical janitorial and office supplies
  • Verify order delivery and follow-up on order errors or back orders
  • Fill office supply requests and maintain office administrative supply stock
  • Complete ordering processes as established by departmental or Denver Health established guidelines for purchasing
  • Prepare documents routinely or as needed following guidelines for specific document processing
  • Retrieve management signature and route to appropriate department maintaining follow-up of process completion

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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