Front Desk Receptionist, Patient Relations

Denver Health is a comprehensive, integrated academic health care system recognized as a national model for quality and accessibility. Situated near downtown Denver, this system encompasses a Level I Trauma Center, a 555-bed acute care medical center, emergency medical response services, multiple family and school-based health centers, and several specialized institutes including Rocky Mountain Poison & Drug Safety and the Public Health Institute at Denver Health. As Colorado's primary safety-net healthcare provider, Denver Health is mission-driven with a core focus on delivering compassionate, culturally competent care while providing millions of dollars in uncompensated care annually for underserved populations. Denver Health is deeply committed to fostering a diverse, inclusive workforce that reflects the unique needs of the vibrant community it serves. The organization offers extensive resources and benefits for employee development, wellness, and financial security, positioning itself as an employer of choice in the healthcare sector.

The Front Desk Receptionist, Patient Relations role at Denver Health is a mission-driven, customer-focused position within the Service Excellence department. This full-time role offers a flexible rotating shift schedule primarily from Monday to Friday, between 10:30 AM to 7:00 PM with occasional shifts from 12:30 PM to 9:00 PM to accommodate evening coverage needs. Compensation for this position ranges from $21.00 to $24.57 per hour. The primary responsibility involves staffing one of the three Patient Information desks located on the main campus, where the receptionist greets patients and visitors, answers incoming calls, and provides a broad range of clerical and customer service functions. This position requires strong interpersonal skills to communicate effectively with both internal staff and the public, fostering positive relationships through demonstrating respect, belonging, accountability, and transparency—the core values at Denver Health. Bilingual fluency in English and Spanish is highly preferred to meet the diverse needs of the patient population. The role demands proficiency in basic office procedures, equipment operation, and ordering processes, along with the ability to multi-task and exercise sound judgment under minimal supervision. Working in this role provides a meaningful opportunity to support the mission of Denver Health by enhancing the patient experience and ensuring smooth administrative operations at the front desk area. Employees also benefit from Denver Health’s robust support programs, including extensive paid time off, tuition assistance, generous retirement contributions, health coverage, and unique wellness initiatives such as an on-site fitness center and nationally recognized well-being programs. Joining Denver Health means becoming part of a team that values each member's contributions and invests in their lifelong growth and success.