Front Desk Receptionist - Part Time - Bilingual Spanish

Houston, TX, USA|

Job Overview

Compensation

Hourly

Range $13.25 - $17.00

Benefits

401k retirement savings with company match

Paid sick time

Parental leave

employee eyewear discount

College Scholarship Program

training programs

Access to educational courses

Job Description

America's Best, a prominent brand under National Vision, stands as one of the largest optical retailers in the United States, boasting over 1,000 stores nationwide. This dynamic company has established a strong presence by seamlessly combining comprehensive eye care services with a vast selection of eyewear at highly competitive prices. Their model provides customers with a convenient and affordable solution to meet all their optical needs in one location. America's Best is committed to making quality eye care and eyewear accessible and affordable, empowering people to see their best and live their best lives. The organization emphasizes a customer-first approach and maintains high standards in both service and product offerings, all while fostering a welcoming environment within their stores.

Job Qualifications

Fluent in reading and speaking both English and Spanish
Experience as a receptionist or front office representative preferred but not required
0-2 years related experience or training preferred
Strong customer service skills
Strong organizational skills
High school diploma or equivalent

Job Duties

Ensure high quality customer service while following all safety protocols
Ensure a smooth flow of customers through the store
Answer, screen, and forward incoming phone calls according to National Vision protocol
Process and understand managed care plans and obtain necessary insurance information
Provide customers with basic and accurate information
Schedule and confirm appointments, follow-up visits and classes
File patient records daily and prepare files for next day’s appointments
Check order status and notify customers of order readiness or delays
Maintain a tidy and presentable reception area
Receive, sort, and distribute daily mail and deliveries
Maintain inventory of office supplies
Participate in scheduled communication meetings