Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $16.50
Work Schedule
Standard Hours
Benefits
401k retirement plan with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Educational course access
Job Description
America's Best, a prominent brand under National Vision, stands as one of the largest optical retailers in the United States. With a growing network of over 1,000 stores nationwide, America's Best offers a unique combination of quality eyewear and comprehensive eye care services all at a single low price, making vision solutions affordable and accessible to every individual. The company is committed to the belief that everyone deserves to see their best to live their best life, which reflects its dedication to providing high-quality eye care and eyewear with excellent customer service. America's Best continues to expand and deliver exceptional value to its customers by maintaining a strong focus on customer satisfaction and operational excellence.
This role is for a Receptionist position at America's Best, where the individual will be the welcoming face of the store, playing a vital role in creating a positive customer experience. Receptionists at America's Best are responsible for greeting and assisting customers promptly and courteously, managing organized patient records, and ensuring that patient schedules flow efficiently. Serving as the operational glue of the stores, this role demands excellent multitasking skills and the ability to maintain a smooth flow of store activities. The Receptionist handles phone inquiries and in-person interactions skillfully, delivering accurate information and maintaining a friendly atmosphere.
In addition to customer service, the Receptionist manages administrative duties such as answering multiple phone lines, processing managed care plans, scheduling appointments and follow-ups, filing and pulling patient records, tracking and notifying customers about order statuses, and maintaining the tidiness of the reception area. The role also involves managing incoming mail, office supply inventory, and participating in mandatory communication meetings. America's Best offers a supportive and inclusive work environment, emphasizing professional growth, career advancement, and comprehensive benefits. The position offers competitive pay with bonus opportunities and includes the benefit of Sundays off, as the stores are closed on Sundays. Candidates with strong customer service abilities, bilingual skills in English and Spanish, and those eager to grow within a reputable optical retailer will find this role rewarding and fulfilling.
This role is for a Receptionist position at America's Best, where the individual will be the welcoming face of the store, playing a vital role in creating a positive customer experience. Receptionists at America's Best are responsible for greeting and assisting customers promptly and courteously, managing organized patient records, and ensuring that patient schedules flow efficiently. Serving as the operational glue of the stores, this role demands excellent multitasking skills and the ability to maintain a smooth flow of store activities. The Receptionist handles phone inquiries and in-person interactions skillfully, delivering accurate information and maintaining a friendly atmosphere.
In addition to customer service, the Receptionist manages administrative duties such as answering multiple phone lines, processing managed care plans, scheduling appointments and follow-ups, filing and pulling patient records, tracking and notifying customers about order statuses, and maintaining the tidiness of the reception area. The role also involves managing incoming mail, office supply inventory, and participating in mandatory communication meetings. America's Best offers a supportive and inclusive work environment, emphasizing professional growth, career advancement, and comprehensive benefits. The position offers competitive pay with bonus opportunities and includes the benefit of Sundays off, as the stores are closed on Sundays. Candidates with strong customer service abilities, bilingual skills in English and Spanish, and those eager to grow within a reputable optical retailer will find this role rewarding and fulfilling.
Job Requirements
- High school diploma or equivalent
- fluent in reading and speaking both English and Spanish
- experience handling multiple phone lines preferred
- 0-2 years related experience or training preferred
- strong customer service skills
- strong organizational skills
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day’s appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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