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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.75
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Internal promotions and career advancement
Job Description
America's Best is a proud part of National Vision, which ranks among the largest optical retailers in the United States. With over 1,000 stores and growing, America's Best has established itself as a trusted provider of comprehensive optical services, combining both eyewear and eye care into a seamless, accessible, and affordable experience. Each store is dedicated to delivering quality eye care and fashionable eyewear at a single low price, allowing customers from all walks of life the opportunity to see and live their best. This renowned optical retailer continually innovates and expands to serve its ever-growing customer base across the... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in reading and speaking both English and Spanish
- Strong customer service skills
- Strong organizational skills
- Experience handling multiple phone lines preferred
- 0-2 years related experience or training preferred
- Ability to provide courteous and prompt service both in person and over the phone
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- Experience as a Receptionist, Front Office Representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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