Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Job Description
America's Best is a proud member of National Vision, one of the largest optical retailers in the United States. The America’s Best brand has experienced significant growth and currently operates over 1,000 locations nationwide. Each store masterfully integrates the two essential elements of eye care—eyewear and eye health services—into a single exceptional experience offered at a competitive price point. With a focus on affordability and accessibility, America’s Best is dedicated to helping customers see clearly and live better lives through quality eye care solutions.
At National Vision, the company culture centers on the belief that everyone deserves to see their best to live their best. This core mission drives the operations across all America’s Best stores, ensuring that comprehensive eye care services are available to all communities. The stores strive to provide both affordable eyewear and professional eye care with a commitment to excellence, safety, and customer satisfaction.
We are currently seeking Receptionists to join our team at America’s Best. This role is pivotal as the first point of contact for customers visiting or calling the store, creating a welcoming and professional environment. Receptionists are responsible for greeting customers in a friendly manner immediately upon arrival and managing patient records with accuracy and care. Ensuring smooth scheduling and facilitating the daily flow of patients are vital aspects of the role, serving as the operational glue that keeps the store functioning efficiently.
The Receptionist role requires providing prompt and courteous service to customers. Responsibilities include answering and screening phone calls firmly aligned with National Vision’s protocols, scheduling, and confirming appointments, and managing communications related to insurance and managed care plans. The ideal candidate should have strong organizational skills to maintain patient records, manage office supplies, and keep the reception area tidy and welcoming.
This position offers the opportunity to work in a dynamic retail environment that emphasizes teamwork, career growth, and professional development. America’s Best provides competitive pay, bonuses, and a comprehensive benefits package to support employees and their families. With a strong focus on internal promotions and ongoing training programs, employees can benefit from various educational courses and career advancement opportunities.
Join America’s Best and National Vision to become part of a respected and expanding optical retail leader dedicated to improving the quality of life through better vision care. Experience a rewarding career backed by a supportive team and endless opportunities for personal and professional growth.
At National Vision, the company culture centers on the belief that everyone deserves to see their best to live their best. This core mission drives the operations across all America’s Best stores, ensuring that comprehensive eye care services are available to all communities. The stores strive to provide both affordable eyewear and professional eye care with a commitment to excellence, safety, and customer satisfaction.
We are currently seeking Receptionists to join our team at America’s Best. This role is pivotal as the first point of contact for customers visiting or calling the store, creating a welcoming and professional environment. Receptionists are responsible for greeting customers in a friendly manner immediately upon arrival and managing patient records with accuracy and care. Ensuring smooth scheduling and facilitating the daily flow of patients are vital aspects of the role, serving as the operational glue that keeps the store functioning efficiently.
The Receptionist role requires providing prompt and courteous service to customers. Responsibilities include answering and screening phone calls firmly aligned with National Vision’s protocols, scheduling, and confirming appointments, and managing communications related to insurance and managed care plans. The ideal candidate should have strong organizational skills to maintain patient records, manage office supplies, and keep the reception area tidy and welcoming.
This position offers the opportunity to work in a dynamic retail environment that emphasizes teamwork, career growth, and professional development. America’s Best provides competitive pay, bonuses, and a comprehensive benefits package to support employees and their families. With a strong focus on internal promotions and ongoing training programs, employees can benefit from various educational courses and career advancement opportunities.
Join America’s Best and National Vision to become part of a respected and expanding optical retail leader dedicated to improving the quality of life through better vision care. Experience a rewarding career backed by a supportive team and endless opportunities for personal and professional growth.
Job Requirements
- Education: high school diploma or equivalent
- 0-2 years related experience or training preferred
- fluent in reading and speaking both English and Spanish
- strong customer service skills
- strong organizational skills
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- education: high school diploma or equivalent
Job Duties
- Ensure high quality customer service while following all safety protocols
- ensure a smooth flow of customers through the store
- answer, screen, and forward incoming phone calls in accordance with national vision protocol
- process and understand managed care plans while obtaining document information from the insurance company as needed
- provide customers basic and accurate information
- schedule and confirm appointments, follow-up visits and classes
- file all patient records daily and pull patient files for the next day’s appointments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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