Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401k retirement savings with company match and stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
training programs
Access to educational courses
Job Description
America's Best is a leading optical retailer and a proud member of National Vision, one of the largest optical retail companies in the United States. With over 1,000 locations nationwide, America's Best continues to expand its presence, offering customers a comprehensive eye care experience under one roof. Each store combines both eyewear and eye care services, providing quality and affordability to a diverse range of customers. The company is committed to making vision care accessible and affordable for everyone, believing that clear vision plays a crucial role in living one’s best life. America’s Best not only sells eyewear but also offers professional eye care services, ensuring customers receive an integrated, convenient, and high-quality optical experience. For more information about America's Best, visit AmericasBest.com.
The role of Receptionist at America's Best is a vital position within the company's retail stores, acting as the welcoming face and helping to streamline the flow of daily operations. As the first point of contact for customers, Receptionists provide courteous and prompt service both in person and over the phone. Their duties include greeting customers warmly, managing patient records with organization and accuracy, scheduling appointments, and ensuring smooth customer experiences from start to finish. Receptionists are essential in supporting the store's operational efficiency by helping maintain order in patient schedules and handling communication tasks such as answering phone calls and processing insurance information. They play a pivotal role in ensuring that customers feel valued and supported throughout their visit.
This position requires candidates to have open availability from Monday through Sunday between 9:00 AM and 6:00 PM, reflecting the store hours and the need for consistent coverage. Receptionists must be bilingual in English and Spanish to effectively communicate with a broad customer base. Experience in customer service or receptionist roles is preferred but not mandatory, making this a great opportunity for those looking to start or grow their careers in retail and healthcare environments. Applicants should possess excellent organizational skills, the ability to manage multiple phone lines, and a strong commitment to providing high-quality customer service. America's Best offers competitive pay, bonus opportunities, and a comprehensive benefits package designed to support employees’ personal and professional growth. Benefits include 401k retirement savings with company match and stock purchase plans, paid sick time, parental leave, employee eyewear discounts, and college scholarship programs. Training programs and educational courses are also available to encourage career advancement within the company. This role offers not just a job, but a chance to thrive in a rewarding career path surrounded by a supportive and growth-focused team.
The role of Receptionist at America's Best is a vital position within the company's retail stores, acting as the welcoming face and helping to streamline the flow of daily operations. As the first point of contact for customers, Receptionists provide courteous and prompt service both in person and over the phone. Their duties include greeting customers warmly, managing patient records with organization and accuracy, scheduling appointments, and ensuring smooth customer experiences from start to finish. Receptionists are essential in supporting the store's operational efficiency by helping maintain order in patient schedules and handling communication tasks such as answering phone calls and processing insurance information. They play a pivotal role in ensuring that customers feel valued and supported throughout their visit.
This position requires candidates to have open availability from Monday through Sunday between 9:00 AM and 6:00 PM, reflecting the store hours and the need for consistent coverage. Receptionists must be bilingual in English and Spanish to effectively communicate with a broad customer base. Experience in customer service or receptionist roles is preferred but not mandatory, making this a great opportunity for those looking to start or grow their careers in retail and healthcare environments. Applicants should possess excellent organizational skills, the ability to manage multiple phone lines, and a strong commitment to providing high-quality customer service. America's Best offers competitive pay, bonus opportunities, and a comprehensive benefits package designed to support employees’ personal and professional growth. Benefits include 401k retirement savings with company match and stock purchase plans, paid sick time, parental leave, employee eyewear discounts, and college scholarship programs. Training programs and educational courses are also available to encourage career advancement within the company. This role offers not just a job, but a chance to thrive in a rewarding career path surrounded by a supportive and growth-focused team.
Job Requirements
- High school diploma or equivalent
- Must have open availability Monday through Sunday from 9:00 AM to 6:00 PM
- Ability to communicate effectively in both English and Spanish
- Ability to handle multiple phone lines
- Ability to maintain organized patient records
- Basic understanding of managed care plans
- Strong interpersonal skills and customer service orientation
- Ability to maintain a tidy and presentable reception area
Job Qualifications
- Fluent in reading and speaking English and Spanish
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills
- Strong organizational skills
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with company protocol
- Processes and understands managed care plans and obtains necessary insurance information
- Provides customers with basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files patient records daily and prepares files for upcoming appointments
- Checks order status and notifies customers about order readiness or delays
- Keeps reception area tidy and stocked with necessary materials
- Receives, sorts, and distributes daily mail and deliveries
- Maintains inventory of office supplies
- Participates in mandatory communication meetings regularly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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