Front Desk Receptionist - Part Time

Arbour Hospital is a vital community healthcare facility specializing in behavioral health services, located in the greater Boston area. Since 1909, the hospital has been dedicated to providing expert psychiatric and substance abuse treatment. Arbour Hospital takes pride in its patient-centered approach, where compassionate care is delivered by a skilled team, including psychiatrists with an average of 20 years of experience at the facility. The hospital offers a broad continuum of services ranging from inpatient treatment to community-based and aftercare programs, with a strong focus on individualized behavioral health needs. This longstanding institution is committed to service excellence, ensuring patients and their families receive dedicated attention and support throughout their care journey.

The part-time Front Desk Receptionist position at Arbour Hospital is an essential role that supports the hospital’s mission by managing the front office environment with professionalism and efficiency. Working 24 hours per week, this role involves greeting patients both in person and on the phone, managing provider schedules, and ensuring smooth administrative processes that enhance patient satisfaction. The receptionist acts as a key point of communication, responding to inquiries, facilitating patient check-ins, and maintaining accurate patient records. Additionally, the position requires the handling of financial transactions including verifying and collecting patient charges and assisting with insurance claims. The role also includes maintaining office supplies and equipment to guarantee operational continuity.

As part of Universal Health Services (UHS), one of the largest healthcare providers in the nation, Arbour Hospital benefits from a robust network of resources and a supportive corporate structure. UHS operates numerous acute care and behavioral health facilities across the United States and internationally, employing over 100,000 healthcare professionals. UHS emphasizes a culture of inclusion, respect, and equality, striving to create a workplace where diversity is embraced and all employees have opportunities to grow and succeed. The Front Desk Receptionist position is a unique opportunity to join a reputable healthcare provider committed to the highest standards of care and community support. This role is perfect for individuals who excel in a dynamic, patient-focused environment and are passionate about contributing to the field of behavioral health.