Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a prominent part of National Vision, which stands as one of the largest optical retailers in the United States. With over 1,000 stores and expanding, America's Best offers a distinctive blend of eyewear and eye care services, providing customers with a comprehensive vision solution at an affordable price. The company is dedicated to enhancing people's lives by making quality eye care and eyewear more accessible and affordable, embodying the belief that everyone deserves to see their best to live their best.
Known for its commitment to both quality and value, America’s Best operates within a thriving retail environment where customer service and operational efficiency are paramount. The company has built a reputation for combining affordable pricing with exceptional service, making it a trusted destination for eye care consumers across the country. Each store is designed to deliver a seamless customer experience, integrating the latest optical care technology with a wide range of stylish eyewear options.
The role of Receptionist at America’s Best serves as the essential front line of customer interaction and operational support within the stores. Receptionists welcome and greet customers warmly as they enter and ensure a friendly and organized atmosphere is maintained. This position is vital for maintaining efficient store operations, managing patient records, and coordinating appointments to ensure smooth scheduling flows. Receptionists act as the communication hub of each location, handling incoming phone calls, assisting with customer inquiries, and providing valuable information about services and appointments.
The job offers a unique opportunity to be part of a national brand that values professional growth and career fulfillment. Employees enjoy competitive pay, bonus opportunities, and a comprehensive benefits package designed to support their personal and professional lives. Notably, the company observes Sundays as a day off, emphasizing work-life balance. National Vision also prioritizes training, educational opportunities, and internal promotion, encouraging team members to advance within the company. This makes the Receptionist role not just a job but a pathway to a meaningful career in the optical industry.
Receptionists at America’s Best will engage in various critical duties including ensuring high-quality customer service while adhering to safety protocols, managing appointment schedules, processing insurance information, and maintaining the reception area. They are responsible for filing patient records accurately and keeping track of order statuses to inform customers promptly. Additionally, receptionists oversee the daily mail and deliveries and help maintain inventory supplies, contributing to the smooth operation of the stores.
The company embraces diversity and is committed to equal employment opportunities, welcoming applicants from varied backgrounds to join a supportive and inclusive team. This role requires individuals with strong organizational skills, excellent customer service capabilities, and the capacity to multitask effectively in a dynamic retail setting. Whether experienced or new to the role, candidates have the chance to grow professionally while contributing positively to the company’s mission of delivering excellent optical care and service to communities nationwide.
Known for its commitment to both quality and value, America’s Best operates within a thriving retail environment where customer service and operational efficiency are paramount. The company has built a reputation for combining affordable pricing with exceptional service, making it a trusted destination for eye care consumers across the country. Each store is designed to deliver a seamless customer experience, integrating the latest optical care technology with a wide range of stylish eyewear options.
The role of Receptionist at America’s Best serves as the essential front line of customer interaction and operational support within the stores. Receptionists welcome and greet customers warmly as they enter and ensure a friendly and organized atmosphere is maintained. This position is vital for maintaining efficient store operations, managing patient records, and coordinating appointments to ensure smooth scheduling flows. Receptionists act as the communication hub of each location, handling incoming phone calls, assisting with customer inquiries, and providing valuable information about services and appointments.
The job offers a unique opportunity to be part of a national brand that values professional growth and career fulfillment. Employees enjoy competitive pay, bonus opportunities, and a comprehensive benefits package designed to support their personal and professional lives. Notably, the company observes Sundays as a day off, emphasizing work-life balance. National Vision also prioritizes training, educational opportunities, and internal promotion, encouraging team members to advance within the company. This makes the Receptionist role not just a job but a pathway to a meaningful career in the optical industry.
Receptionists at America’s Best will engage in various critical duties including ensuring high-quality customer service while adhering to safety protocols, managing appointment schedules, processing insurance information, and maintaining the reception area. They are responsible for filing patient records accurately and keeping track of order statuses to inform customers promptly. Additionally, receptionists oversee the daily mail and deliveries and help maintain inventory supplies, contributing to the smooth operation of the stores.
The company embraces diversity and is committed to equal employment opportunities, welcoming applicants from varied backgrounds to join a supportive and inclusive team. This role requires individuals with strong organizational skills, excellent customer service capabilities, and the capacity to multitask effectively in a dynamic retail setting. Whether experienced or new to the role, candidates have the chance to grow professionally while contributing positively to the company’s mission of delivering excellent optical care and service to communities nationwide.
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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