Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a prominent part of National Vision, one of the largest optical retailers in the United States. With a vast network of over 1,000 stores nationwide, America's Best continues to expand and maintain its position as a leader in providing affordable quality eye care and eyewear. Each store is designed to offer a comprehensive optical experience by seamlessly integrating eyewear sales with professional eye care services, all at a single low price. This commitment to accessibility and affordability underscores the brand's mission to help people see their best to live their best. National Vision's dedication to customer satisfaction and community wellness is reflected in its continuous growth and the trusted reputation it has established in the optical retail industry.
The role of Receptionist at America's Best is crucial as they serve as the welcoming face to all customers. Receptionists are responsible for greeting clients warmly as they enter the store, ensuring the customer experience starts on a positive note. They play an essential role in managing patient records, scheduling appointments, and maintaining the smooth flow of daily store operations. By providing prompt and courteous service in person and over the phone, Receptionists help facilitate efficient communication between customers and the optical team. Their organizational skills ensure that files are appropriately managed, and appointment schedules are adhered to, which enhances customer satisfaction and operational efficiency.
Receptionists also take on responsibilities such as answering and screening multiple phone lines according to National Vision's protocols. They handle managed care plans by processing necessary documentation related to insurance claims and providing accurate information to customers regarding coverage and appointments. Maintaining a tidy and organized reception area, overseeing inventory of office supplies, and managing daily mail and deliveries fall under their duties as well. Participating in scheduled communication meetings ensures that Receptionists stay informed about store protocols and company updates. This role offers an opportunity to be part of a dynamic team within a company that values professional growth, offering training programs, access to educational courses, and an emphasis on internal promotions and career advancement. National Vision rewards dedication and hard work with competitive pay, bonus opportunities, and a comprehensive benefits package, including 401k matching, paid sick time, parental leave, employee discounts, and scholarship programs. Joining America’s Best as a Receptionist means contributing to a team committed to making eye care accessible while building a fulfilling career in the optical retail industry.
The role of Receptionist at America's Best is crucial as they serve as the welcoming face to all customers. Receptionists are responsible for greeting clients warmly as they enter the store, ensuring the customer experience starts on a positive note. They play an essential role in managing patient records, scheduling appointments, and maintaining the smooth flow of daily store operations. By providing prompt and courteous service in person and over the phone, Receptionists help facilitate efficient communication between customers and the optical team. Their organizational skills ensure that files are appropriately managed, and appointment schedules are adhered to, which enhances customer satisfaction and operational efficiency.
Receptionists also take on responsibilities such as answering and screening multiple phone lines according to National Vision's protocols. They handle managed care plans by processing necessary documentation related to insurance claims and providing accurate information to customers regarding coverage and appointments. Maintaining a tidy and organized reception area, overseeing inventory of office supplies, and managing daily mail and deliveries fall under their duties as well. Participating in scheduled communication meetings ensures that Receptionists stay informed about store protocols and company updates. This role offers an opportunity to be part of a dynamic team within a company that values professional growth, offering training programs, access to educational courses, and an emphasis on internal promotions and career advancement. National Vision rewards dedication and hard work with competitive pay, bonus opportunities, and a comprehensive benefits package, including 401k matching, paid sick time, parental leave, employee discounts, and scholarship programs. Joining America’s Best as a Receptionist means contributing to a team committed to making eye care accessible while building a fulfilling career in the optical retail industry.
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Strong customer service skills
- Strong organizational skills
- Experience handling multiple phone lines preferred
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- Education: High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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