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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Job Description
America's Best is a prominent brand within National Vision, one of the largest optical retailers across the United States. With over 1,000 stores nationwide, America's Best has made significant strides in the eyewear and eye care industry by combining both essential components of eye care into one convenient, affordable experience. Each store offers customers not just quality eyewear but also comprehensive eye care services, all provided at a single low price point. This approach has made America's Best a preferred destination for individuals and families seeking accessible, high-quality eye care services without compromising on affordability.
National Vision, as the pa... Show More
National Vision, as the pa... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills
- Strong organizational skills
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High School Diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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