Front Desk Receptionist-Office Assistant

We are a dedicated mental health group practice committed to providing exceptional care and support to our clients. Our team is composed of professionals who are passionate about mental health and creating a welcoming, organized, and efficient office environment. As a reputable healthcare provider, we prioritize client confidentiality, adhering strictly to all HIPAA regulations, and strive to maintain a supportive atmosphere for both clients and staff. Our office operates Monday through Saturday with varying hours to accommodate the needs of our clients and therapists.

We are currently seeking a detail-oriented receptionist to join our team. This full-time, in-person position offers a starting pay of $14.00 per hour and presents an excellent opportunity for an individual who enjoys working in a dynamic environment where communication and administrative skills are essential. The receptionist will be the first point of contact for clients, responsible for handling all communication channels including phone calls, texts, and emails efficiently and professionally. In addition to managing client interactions, this role supports other receptionists and clinical staff through a variety of administrative tasks.

The ideal candidate will have strong and assertive communication skills, a customer service-oriented mindset, and the ability to multitask and prioritize in a busy office setting. Responsibilities include overseeing client check-ins and check-outs, scheduling appointments, maintaining office cleanliness, scanning and organizing documents, and updating spreadsheets. The role also involves handling billing tasks such as entering insurance payments and coordinating weekly bank deposits. The receptionist must be able to collaborate with therapists and other team members to ensure smooth daily operations, including managing shared office scheduling and maintaining the playroom and art/sandtray rooms.

Our office values professionalism and a proactive approach to problem-solving. We seek someone who is resourceful, organized, and comfortable working within a team, making a positive impact on the client experience. Previous experience in a medical or mental health setting is preferred, and bilingual abilities in English and Spanish are a significant advantage. This role demands a commitment to maintaining confidentiality and a strict code of ethics in compliance with HIPAA standards.

If you are motivated to work in the mental health field and have a passion for providing excellent customer service, we encourage you to apply. You will be joining a supportive environment where your contributions directly enhance the care and comfort of our clients. We offer health insurance, paid time off, and a retirement plan as part of our benefits package, supporting your well-being as you support others. The position requires flexibility with scheduling and offers a varied work week mainly during our office hours Monday through Saturday. Our team looks forward to welcoming a new receptionist who shares our commitment to excellence in mental health care.