Front Desk Receptionist (medical/dental combo)

The hiring establishment is a professional medical and dental practice dedicated to providing comprehensive healthcare services to the community. This facility integrates both medical and dental care under one roof, allowing for improved patient experience and coordination of services. With a commitment to quality care and patient satisfaction, the practice actively seeks to employ skilled administrative professionals who can proficiently manage front office functions while supporting clinical staff. The environment is dynamic and requires adaptability, attention to detail, and a strong sense of teamwork to ensure smooth operations across various departments. The organization values continuous learning and cross-training to enhance employee versatility and deliver exceptional service across all patient touchpoints. This position is a full-time role offering a competitive pay range of $17 to $20 per hour based on the candidate's experience level. It provides an excellent opportunity for individuals looking to advance their career in the healthcare administrative field within a supportive and well-established medical/dental setting.

The role of the Medical and Dental Front Office Administrator is vital for the efficient management of the practice’s business operations. The selected candidate will be responsible for performing a variety of administrative tasks foundational to the scheduling, billing, and general patient communication processes. This highly interactive position demands exceptional customer service skills and a thorough understanding of healthcare office procedures. The individual will be cross-trained to handle both medical and dental front desk duties, ensuring flexibility and comprehensive support for patients and staff. Core responsibilities include answering phone calls for appointment scheduling and information dissemination, greeting patients and providing clear explanations about services and billing, and maintaining accurate patient records and documentation according to established standards.

Additionally, the role requires proficient computer skills to enter billing data, verify insurance details, obtain necessary authorizations, and manage provider schedules within the practice management system. The individual will also handle insurance verification tasks and the submission of prior authorizations for medical and dental procedures. Attention to confidentiality, in compliance with HIPAA regulations, is critical given the nature of the information handled daily. This position requires excellent organizational skills, the ability to communicate effectively with diverse individuals, and the capacity to perform multiple duties including filing, managing charts, and supporting various front office activities. Physical demands include the ability to communicate clearly, read and process documentation, and moderate physical activities such as lifting and prolonged periods of sitting or standing. This role supports the seamless integration of patient care and administrative functions, contributing significantly to the practice’s operational success and patient satisfaction.