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Front Desk Receptionist / Medical Receptionist - Augusta, GA
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $15.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
voluntary life insurance
critical illness insurance
Hospital Indemnity insurance
Paid Time Off
Paid holidays
retirement savings plan
Employee Discounts
Job Description
Dermatology & Skin Cancer Center of Augusta is a reputable and busy dermatology and aesthetics practice located in Augusta, Georgia. Known for providing high-quality medical dermatology and cosmetic/aesthetic services, this center is committed to delivering exceptional patient care and cutting-edge dermatological treatments. The practice is dedicated to maintaining a welcoming and efficient environment where patients feel valued and supported throughout their visit. With a focus on both medical and cosmetic dermatology, the center holds a prominent position in the community as a reliable provider of skin health services. The team includes experienced dermatologists and skilled staff who work collaboratively to... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years of customer service experience
- Ability to handle patient check-in and check-out processes
- Strong phone etiquette and communication skills
- Comfortable discussing and collecting payments from patients
- Knowledge of EMR systems and medical office software
- Ability to multitask and remain organized in a fast-paced environment
- Working knowledge of HIPAA/privacy standards
- Ability to use office equipment such as multi-line phones and scanners
- Physical ability to sit for prolonged periods and perform tasks requiring manual dexterity
- Willingness to assist with occasional after-hours events
- Flexibility to cover nearby office locations
- Fluency in English
Job Qualifications
- High school diploma or GED required
- At least 2 years of recent customer service experience
- 1-3 years of recent experience in a medical receptionist, healthcare front desk, patient service representative, or medical office administrative role preferred
- Prior experience in dermatology, plastic surgery, aesthetics, cosmetic medicine, or another specialty practice preferred
- Experience collecting payments, copays, or discussing balances preferred
- Experience with scheduling, insurance verification, referrals, or EMR systems preferred
- Outstanding customer service and interpersonal communication skills
- Excellent phone presence and professional speaking voice
- Comfortable discussing payments and collecting money from patients
- Strong multitasking and organizational skills
- Detail-oriented with excellent accuracy
- Ability to remain composed and professional in a fast-paced environment
- Working knowledge of HIPAA/privacy standards
- Experience using EMR/practice management systems
- Proficiency with multi-line phone systems, computers, scanners, copiers, and other office equipment
- Ability to work collaboratively as part of a team
- Fluent in English
- Flexibility to support nearby clinic locations as needed
Job Duties
- Greet and check in patients in a warm, professional, and welcoming manner
- Manage patient check-in and check-out processes efficiently and accurately
- Answer incoming calls with exceptional phone etiquette and a polished speaking voice
- Schedule, reschedule, and confirm appointments
- Coordinate referrals and assist with scheduling follow-up care
- Enter and update patient demographic, insurance, and contact information in the EMR system
- Verify patient information, required forms, signatures, and chart accuracy prior to appointments
- Collect copays, balances, cosmetic payments, and other patient financial responsibilities
- Balance daily payment totals and complete end-of-day reconciliation/reporting
- Address patient billing questions or route concerns appropriately
- Track patient flow in the reception area and communicate delays or updates as needed
- Process incoming faxes, phone messages, correspondence, and interdepartmental communications
- Maintain front desk organization and support inventory monitoring/supply ordering
- Assist with product inventory updates and cosmetic retail support as needed
- Provide coverage for nearby offices as needed
- Support occasional after-hours practice events
- Assist team members and leadership with additional administrative duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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