Front Desk Receptionist – Luxury Property Front Desk
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive hourly pay
Paid Time Off
Holiday pay
Supportive team environment
growth opportunities
Work in luxury residential communities
Job Description
Apex Concierge Services INC is a well-respected company specializing in providing top-tier concierge and hospitality services within premier luxury residential properties. With a strong commitment to delivering exceptional experiences, Apex Concierge Services INC operates in the Boston, MA area, serving upscale communities and providing residents with personalized service that enhances comfort, convenience, and security. The company is known for its professional teams that work diligently to elevate residential living through attentive, knowledgeable, and courteous service. They foster a supportive team environment that encourages growth and development within the hospitality and property management sectors. This makes Apex Concierge Services INC an ideal employer for those passionate about hospitality and dedicated to client satisfaction.
The Residential Concierge role at Apex Concierge Services INC is a vital position centered around creating outstanding experiences for residents, guests, vendors, and visitors at a luxury residential property in Boston, MA. This role serves as the primary point of contact, requiring exceptional customer service skills and a professional, welcoming demeanor. The Concierge is responsible for managing front desk operations, ensuring the lobby is inviting and organized, responding promptly to inquiries via phone or email, and coordinating building services such as maintenance and security procedures. The position demands multitasking abilities and attention to detail, as well as the capacity to remain calm under pressure during emergencies or busy periods. Working in a fast-paced environment surrounded by luxury requires the Concierge to be both tech-savvy and highly organized.
This role is perfect for individuals with experience in hospitality, customer service, front desk operations, luxury residential buildings, hotels, or property management. It offers competitive hourly pay, paid time off, holiday pay, and growth opportunities within the hospitality and property management industries. Weekend and holiday availability may be required, reflecting the commitment to maintaining first-class service at all times. The role also includes the opportunity to work in prestigious luxury residences throughout Boston, providing employees with a dynamic and rewarding work environment. Joining Apex Concierge Services INC means becoming part of a professional team that values service excellence, reliability, and a positive guest experience, all while supporting career advancement and skill development in a thriving industry.
The Residential Concierge role at Apex Concierge Services INC is a vital position centered around creating outstanding experiences for residents, guests, vendors, and visitors at a luxury residential property in Boston, MA. This role serves as the primary point of contact, requiring exceptional customer service skills and a professional, welcoming demeanor. The Concierge is responsible for managing front desk operations, ensuring the lobby is inviting and organized, responding promptly to inquiries via phone or email, and coordinating building services such as maintenance and security procedures. The position demands multitasking abilities and attention to detail, as well as the capacity to remain calm under pressure during emergencies or busy periods. Working in a fast-paced environment surrounded by luxury requires the Concierge to be both tech-savvy and highly organized.
This role is perfect for individuals with experience in hospitality, customer service, front desk operations, luxury residential buildings, hotels, or property management. It offers competitive hourly pay, paid time off, holiday pay, and growth opportunities within the hospitality and property management industries. Weekend and holiday availability may be required, reflecting the commitment to maintaining first-class service at all times. The role also includes the opportunity to work in prestigious luxury residences throughout Boston, providing employees with a dynamic and rewarding work environment. Joining Apex Concierge Services INC means becoming part of a professional team that values service excellence, reliability, and a positive guest experience, all while supporting career advancement and skill development in a thriving industry.
Job Requirements
- High school diploma or equivalent
- 1+ year of customer service, hospitality, or front desk experience
- professional demeanor and excellent communication skills
- tech-savvy
- comfortable using email, Microsoft Office, and/or property management systems
- reliable, punctual, and able to work flexible shifts including evenings and weekends
- ability to remain calm and composed under pressure
- experience in residential or hotel concierge roles preferred
- familiarity with Boston neighborhoods, transportation, and cultural attractions preferred
Job Qualifications
- Strong customer service and communication skills
- professional appearance and demeanor
- ability to multitask and remain organized in a fast-paced environment
- reliable, punctual, and detail-oriented
- experience in hospitality, concierge services, front desk, hotel, or residential property management preferred
- basic computer and administrative skills required
- weekend and holiday availability may be required
Job Duties
- Provide exceptional customer service to residents, guests, and vendors
- greet visitors and manage front desk operations professionally and warmly
- answer phones, emails, and resident inquiries promptly
- manage package deliveries, visitor logs, and amenity reservations
- coordinate maintenance requests and communicate with building staff
- maintain accurate front desk and shift logs
- monitor lobby activity and support building safety procedures
- maintain a clean, organized, and welcoming lobby environment
- provide local recommendations for restaurants, transportation, and events
- assist with emergency response procedures when needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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