Front Desk Receptionist - Full Time (PM Shift)

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional service, hospitality, and care. Rooted in the ETHIC principles of Excellence, Teamwork, Hospitality, Integrity, and Compassion, Touchmark offers a supportive and welcoming environment where residents enjoy a vibrant, enriched lifestyle. Committed to these core values, the community fosters a culture of respect and kindness, where every team member plays a vital role in delivering top-quality care and support. Touchmark's mission to enrich the daily lives of residents is reflected in each task and interaction, ensuring residents and their families feel valued and cared for.

The Front Desk Receptionist position at Touchmark is a full-time role with a PM shift from 2 pm to 10 pm, including weekends and holidays as needed. The role is non-exempt and eligible for overtime with an hourly pay rate ranging from $17.50 to $18.50. As the welcoming face of the community, the Front Desk Receptionist plays a critical role as the first point of contact for residents, families, guests, and team members. You will be responsible for creating a positive and lasting first impression, ensuring the front desk operates smoothly and efficiently, and supporting overall community safety, communication, and daily operations.

This role is perfect for an individual who values professionalism, warmth, and strong interpersonal skills. The Front Desk Receptionist is not only a gatekeeper but also a key resource and connector within the community, building meaningful relationships with residents and their families and contributing to a team-focused work environment. You will be expected to manage multiple tasks simultaneously while maintaining a calm and composed demeanor in a busy environment. The position offers the opportunity to make a tangible difference in the lives of seniors by enhancing their experience and providing exceptional customer service every day.

At Touchmark, the Front Desk Receptionist is entrusted with various duties ranging from greeting and directing visitors, answering and routing phone calls promptly, monitoring emergency calls, performing security-related tasks to administrative support. Additionally, maintaining an organized and welcoming front desk area is essential to uphold the community's image and ensure operational efficiency.

Touchmark’s Front Desk Receptionist position is more than just a job—it’s a chance to be part of a compassionate community that values excellence and heartfelt service. Employees who share Touchmark's mission and values are supported with competitive compensation and a comprehensive benefits package, including health, dental, and vision insurance, paid time off, education assistance, bonus plans, and more. If you are patient, professional, and passionately committed to making a difference in a senior living setting, this role offers rewarding opportunities for growth and connection.