Front Desk Receptionist (CMP)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
Paid Time Off
Opportunities for advancement

Job Description

Sante Health System is a prominent Management Services Organization serving a broad network of healthcare providers, health plans, and ancillary services primarily based in Central California. The name "Sante," which means health in French, reflects the company's deep commitment to promoting good health, progressive care, and leadership within the community it serves. Celebrating over 30 years of dedicated service, Sante Health System has established itself as a key player in healthcare claims and billing management, delivering a comprehensive range of client services including billing, claims processing, contracting, credentialing, finance, human resources, information technology services, marketing and communications, physician support, practice management, provider relations, quality improvement, and utilization management. This extensive portfolio of services is designed to improve the quality of care patients receive while supporting the operational efficiency of healthcare providers within its network.

Sante's strong relationships with physicians, hospitals, and health plans enable it to coordinate care effectively in a managed care environment, thereby enhancing patient outcomes. The organization fosters a welcoming and inclusive culture that values innovation, dedication, and service-driven professionalism. Its workplace environment is supportive and family-like, encouraging collaboration and growth among its employees. Sante Health System also prioritizes employee well-being by offering competitive pay and excellent benefits, including medical, dental, vision, and life insurance, a 401(k) retirement plan, paid time off, and opportunities for career advancement. If you are looking for a fulfilling career within a reputable healthcare management company, Sante Health System provides a promising platform for personal and professional development.

Now, Sante Health System is seeking a Full-Time Front Desk Receptionist to join the team at Community Medical Providers (CMP), located in Fresno, CA. This is a vital role responsible for acting as the essential link between patients and the medical care team at one of Sante's busiest medical offices. The position requires an individual who is compassionate, friendly, and highly skilled in customer service within a healthcare context. The ideal candidate should have a strong background in medical office procedures and a genuine passion for enhancing patient experiences.

The Front Desk Receptionist will be the first point of contact for patients, handling a variety of administrative tasks that support patient flow and office operations. This role demands excellent organizational skills, the ability to efficiently manage high-volume phone calls, and exceptional communication capabilities. The receptionist must be detail-oriented, self-motivated, and possess a proactive approach to ensure the smooth day-to-day functioning of the office. Beyond administrative duties, the receptionist plays a key role in maintaining the welcoming atmosphere of the lobby and work areas, reinforcing Sante’s commitment to exceptional patient care.

Candidates who thrive in a fast-paced and dynamic medical environment, who enjoy working collaboratively with healthcare professionals, and who are driven by a patient-centered approach will find this opportunity rewarding. The organization values positive team members who bring a can-do attitude, strong customer service mindset, efficiency in task management, and a high level of professionalism. Working with Sante Health System means becoming part of a community committed to improving health outcomes, supporting healthcare providers, and enriching the lives of patients across Central California. Join Sante and take a significant step forward in a career where you can make a difference every day.

Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 year front office experience in a medical setting
  • Strong communication skills
  • Ability to handle multiple tasks efficiently
  • Basic computer proficiency
  • Ability to maintain confidentiality
  • Professional demeanor
  • Dependability and punctuality
  • Ability to thrive in a fast-paced environment

Job Qualifications

  • Minimum of 1 year front office experience required
  • Experience greeting, checking in, and assisting patients
  • Ability to manage busy phone lines and a high-volume patient flow
  • Strong customer service and communication skills
  • Reliable, professional, and able to thrive in a fast-paced environment

Job Duties

  • Identify caller, determine reason for the telephone call, direct caller to the appropriate person or place, coordinate and reschedule patient appointments
  • Follow office scheduling policies
  • Check patients in and out
  • Inquire about and update any new patient information such as change of address, telephone, new insurance
  • Verify patient eligibility prior to appointments and contact any patients with inactive coverage
  • Help patients complete necessary forms
  • Print superbills and appointment labels for upcoming appointments
  • Prepare records for providers
  • Receive and post payments and co-pays from patients and issue receipts
  • Run reports as required to balance payments
  • Prepare deposit for the day
  • Manage reports such as number of No Shows per week, with details
  • Obtain insurance authorizations as needed
  • Assist in pharmacy refills
  • Scan reports received from providers as needed
  • Maintain work area and lobby in neat and orderly manner
  • Maintain records in a confidential manner
  • Comply with all work rules including those pertaining to safety and health
  • Perform other duties and assignments requested by the Team Leader

Job Criteria

Experience

Mid Level (3-7 years)


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