Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Professional Development
Employee assistance program
Job Description
Astrana Health is a reputable healthcare provider committed to delivering exceptional primary care services to the Riverside, California community. Located at 3975 Jackson St., Suite 102, this clinic focuses on putting patients first and empowering entrepreneurial provider and care teams. Driven by values of integrity, excellence, innovation, and teamwork, Astrana Health fosters a collaborative environment where each team member is valued and supported in making a meaningful impact on patient health outcomes. This organization operates with a strong sense of purpose and dedication to offering comprehensive, compassionate care in an accessible and welcoming setting.
The Front Desk Receptionist (Bilingual Spanish) position at Astrana Health forms a crucial part of the Clinic Operations team. This full-time role is designed for a friendly, detail-oriented, and bilingual individual who can effectively serve as the welcoming face of the primary care clinic. Offering a competitive hourly wage ranging from $20.00 to $24.00, the role entails managing patient interactions from initial contact through check-in procedures and ensuring seamless communication between patients and healthcare providers.
As a Front Desk Receptionist, you will be responsible for greeting patients as they arrive, answering incoming calls via a multi-line phone system, and directing inquiries to the appropriate healthcare staff members. Your responsibilities will also include maintaining the reception area’s cleanliness and organization, handling data entry and filing tasks, and ensuring clinic security by controlling access through the front desk. Efficiency in multitasking, prioritizing workloads in fast-paced settings, and flexibility to work occasional overtime are essential to thrive in this role.
Effective communication skills, both verbal and written, will enable you to interact comfortably with patients, healthcare providers, and clinic staff. Fluency in Spanish is mandatory to facilitate clear communication and support the diverse needs of the clinic’s patient population. Your familiarity with electronic health record (EHR) systems for scheduling and patient updates will be a valuable asset in ensuring smooth administrative operations.
This position operates from Monday to Friday, from 8:30 a.m. to 5:30 p.m., with a lunch break at 12:30 p.m., and requires on-site attendance at the Riverside location. Astrana Health promotes an equal employment opportunity environment, valuing diversity and inclusivity across all facets of the workforce. They offer a supportive workplace culture where innovation and collaboration thrive, fostering ongoing professional development and a fulfilling career path in healthcare administration. This role is ideal for someone passionate about contributing positively to healthcare experiences and making a difference in patients’ lives every day.
The Front Desk Receptionist (Bilingual Spanish) position at Astrana Health forms a crucial part of the Clinic Operations team. This full-time role is designed for a friendly, detail-oriented, and bilingual individual who can effectively serve as the welcoming face of the primary care clinic. Offering a competitive hourly wage ranging from $20.00 to $24.00, the role entails managing patient interactions from initial contact through check-in procedures and ensuring seamless communication between patients and healthcare providers.
As a Front Desk Receptionist, you will be responsible for greeting patients as they arrive, answering incoming calls via a multi-line phone system, and directing inquiries to the appropriate healthcare staff members. Your responsibilities will also include maintaining the reception area’s cleanliness and organization, handling data entry and filing tasks, and ensuring clinic security by controlling access through the front desk. Efficiency in multitasking, prioritizing workloads in fast-paced settings, and flexibility to work occasional overtime are essential to thrive in this role.
Effective communication skills, both verbal and written, will enable you to interact comfortably with patients, healthcare providers, and clinic staff. Fluency in Spanish is mandatory to facilitate clear communication and support the diverse needs of the clinic’s patient population. Your familiarity with electronic health record (EHR) systems for scheduling and patient updates will be a valuable asset in ensuring smooth administrative operations.
This position operates from Monday to Friday, from 8:30 a.m. to 5:30 p.m., with a lunch break at 12:30 p.m., and requires on-site attendance at the Riverside location. Astrana Health promotes an equal employment opportunity environment, valuing diversity and inclusivity across all facets of the workforce. They offer a supportive workplace culture where innovation and collaboration thrive, fostering ongoing professional development and a fulfilling career path in healthcare administration. This role is ideal for someone passionate about contributing positively to healthcare experiences and making a difference in patients’ lives every day.
Job Requirements
- Fluent in Spanish
- Minimum 1 year of experience working at the front desk of a hospital or clinic
- Strong verbal and written communication skills
- Ability to prioritize workload while remaining flexible
- Ability to work overtime to meet tight deadlines if required
- Highly motivated and able to work with multiple teams simultaneously
- Knowledge of safety procedures and office security protocols
Job Qualifications
- Must be fluent in Spanish
- Minimum 1 year of experience working at the front desk of a hospital or clinic
- Strong communication skills
- Comfortable interacting with patients, staff, and providers
- Proficient in handling phone calls, messages, and front desk coordination
- Work experience at the front desk of an outpatient primary care or specialty clinic
- Experience using electronic health record (EHR) systems for scheduling and patient updates
- Familiar with HIPAA regulations and maintaining patient confidentiality
Job Duties
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
- Provide basic and accurate information in-person and via telephone/email
- Maintain the reception area, keeping it clean and free of clutter
- Handle filing and data entry as requested
- Maintain office security by following safety procedures and controlling access via the reception desk
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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