Front Desk Receptionist (Bilingual)

Lifeline Community Services is a respected and established nonprofit organization founded in 1973 and based in San Diego County. The organization is dedicated to fostering thriving communities by supporting individuals and families through a comprehensive array of services that intersect behavioral health and economic empowerment. Each year, Lifeline reaches over 25,000 people across the county, providing critical assistance aimed at helping its clients overcome challenges and move toward brighter, more empowered futures. Their integrated approach combines six key service areas: Behavioral Health, Family Strengthening, Housing and Stabilization, Youth Development, Anti-Human Trafficking, and Economic Empowerment, ensuring holistic support tailored to the needs of the communities they serve.

The Front Desk Receptionist (Bilingual) role at Lifeline Community Services is a vital position serving as the first point of contact for clients, visitors, and staff, ensuring a welcoming and professional atmosphere at the front office. This role is instrumental in managing the day-to-day front desk operations, providing administrative support, coordinating communications, and assisting with client intake and referrals. The position requires a strong commitment to excellent customer service, cultural competency, and the ability to handle multiple priorities efficiently in a busy, dynamic environment. The receptionist is responsible for greeting and assisting clients and visitors, managing multi-line phone systems, providing information and referrals, maintaining a safe and organized reception area, and supporting administrative office operations such as managing mail, supplies, and office equipment.

Additionally, the Front Desk Receptionist supports client coordination efforts by scheduling appointments, conducting reminder calls, and delivering interpretation and translation support for Spanish-speaking clients to ensure clear communication and accessibility. The role involves maintaining confidentiality in line with HIPAA regulations, supporting building safety protocols, and acting as a liaison for facilities-related issues. This essential role contributes to maintaining smooth front office operations, supporting teamwork and communication among internal teams, and participating in meetings and training sessions to stay aligned with organizational goals.

The work schedule is Monday through Thursday from 10 AM to 7 PM and Friday from 8:30 AM to 5 PM, reflecting the organization's commitment to flexibility and coverage to best serve its diverse clientele. Lifeline is committed to equitable employment practices, valuing diversity, inclusion, and cultural competency in all aspects of employment and service provision. The ideal candidate for this position will be bilingual in English and Spanish, possess strong organizational and communication skills, be adept at handling multiple tasks with attention to detail, and maintain professionalism even in high-stress situations. This role is more than a traditional receptionist job; it is a gateway to making a significant impact in the lives of individuals and families within the San Diego community through compassionate service and strong operational support.