Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent optical retail brand operating as part of National Vision, one of the largest optical retailers in the United States. With a rapidly expanding footprint of over 1,000 stores nationwide, America's Best merges quality eyewear and eye care services into a seamless and affordable experience for customers. The company is dedicated to making quality eye care accessible and budget-friendly, ensuring everyone has the opportunity to see their best and live their best. The stores combine optical products and professional eye care services in a single convenient location, which enhances customer satisfaction and supports eye health awareness.... Show More
Job Requirements
- High school diploma or equivalent
- Experience as a receptionist, front office representative or similar role preferred
- 0-2 years related experience or training preferred
- Strong customer service skills required
- Strong organizational skills required
- Ability to handle multiple phone lines preferred
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
- High school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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