Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Dental Insurance
401k retirement savings with company match
Flex Spending Account
Paid Personal Time Off
paid company holidays
Parental leave
employee eyewear discount
Job Description
America's Best is a prominent optical retailer operating as part of National Vision, one of the largest optical retail chains in the United States. With over 1000 stores across the country, America's Best has become a trusted name in providing comprehensive eye care and affordable eyewear solutions to a wide customer base. The brand is dedicated to combining quality optical care with affordability, delivering both eye care services and eyewear products under one roof to offer a seamless and excellent shopping experience for its customers. America's Best continues to expand rapidly, highlighting its strong reputation and commitment to serving the... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service skills
- Ability to manage multiple phone lines
- Excellent organizational skills
- Ability to maintain patient records and scheduling
- Basic knowledge of managed care plans and insurance documentation
- Effective communication skills
- Ability to maintain a tidy and presentable reception area
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- Experience handling multiple phone lines preferred
- Strong customer service skills required
- Strong organizational skills required
Job Duties
- Ensures high quality customer service while following all safety protocols
- Ensures a smooth flow of customers through the store
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- Processes and understands managed care plans while obtaining document information from the insurance company as needed
- Provides customers basic and accurate information
- Schedules and confirms appointments, follow-up visits and classes
- Files all patient records daily and pulls patient files for the next day's appointments
- Checks order status and notifies customers when orders are in or of any delays
- Keeps reception area tidy and presentable with all necessary materials
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- Participates in regularly scheduled mandatory communication meetings
Job Location
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