Front Desk Receptionist

This particular role is focused on the front desk or reception position, an essential function in the hotel's operations. The employee in this role is responsible for greeting guests upon arrival, managing reservations through computer programs such as Fosse, and providing accurate and timely information about the hotel facilities and services available. This position offers full-time, part-time, or contract employment opportunities, providing flexible scheduling to accommodate different lifestyles. The wage range for this role is between $8.50 and $11.00 per hour, reflecting competitive pay for entry-level hospitality roles.

The role requires excellent communication and customer service skills since the employee will be the primary point of contact for guests. Duties include checking in guests using computer systems, offering directions to rooms and amenities, resolving guest complaints professionally, and handling billing procedures, including invoices. Additionally, the individual must be attentive to each guest's unique needs and preferences, ensuring their stay meets or exceeds expectations. The position generally involves working an eight-hour shift, Monday through Friday, with occasional weekend shifts as needed. Work is conducted in person, emphasizing direct interaction with guests and colleagues, making interpersonal skills critical. Benefits offered with this position include dental insurance and vision insurance, supporting employee health and well-being alongside their work commitments.Show Less