Front Desk Receptionist

Silver Spring, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $20.00

Benefits

Health insurance (single and family plans available)

Life insurance

Disability insurance

401(k) plan with Company Match

Employee Discount Program

paid time off (PTO)

Paid holidays

Job Description

Our medical practice is a trusted healthcare provider dedicated to offering exceptional medical services to our community through compassionate, patient-centered care. We maintain a fast-paced, dynamic office environment where healthcare professionals and administrative staff work collaboratively to ensure each patient experiences comfort, efficiency, and high-quality service from the moment they enter the facility. With a focus on innovation and integrated healthcare management, our facility employs advanced electronic health records (EHR) systems and up-to-date medical protocols to support both patients and providers in maintaining optimal health outcomes.

The Medical Front Desk Receptionist role is a cornerstone of our administrative team... Show More

Job Requirements

High school diploma or GED equivalent
minimum 2 years administrative support experience in a medical environment preferred
knowledge of health insurance processes and medical terminology preferred
excellent customer service and communication skills
ability to manage multiple tasks efficiently
strong attention to detail
commitment to confidentiality and HIPAA compliance
ability to work effectively under pressure in a fast-paced environment
proficiency in Microsoft Office applications
physical ability to lift up to 50 pounds occasionally
sound judgment and discretion with sensitive information
flexibility and willingness to learn

Job Qualifications

High school diploma or GED equivalent
2+ years of administrative support experience in a medical environment preferred
knowledge of health insurance processes including pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9/ICD-10 coding preferred
excellent customer service and interpersonal skills
ability to establish and maintain effective working relationships with patients, coworkers, and the public
strong communication, multi-tasking, and problem-solving skills
ability to thrive in a fast-paced and demanding work environment
strong attention to detail and a commitment to achieving high levels of patient satisfaction
ability to maintain confidentiality and uphold HIPAA compliance at all times
sound judgment and discretion in handling sensitive information
team-oriented mindset, flexibility, and a willingness to learn
proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Job Duties

Greet patients upon arrival and address questions and concerns
answer incoming calls, provide information, transfer calls, and take messages as needed
schedule appointments and manage multiple provider calendars
register new patients and update existing patient demographics and financial information
facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
maintain and update patient records through data entry, faxing, and scanning
collect payments including deductibles, coinsurance, balances, copays, and sales of over-the-counter items
review and update accounts receivable and payable changes since prior visits
maintain an accurate log of orthotics received, contact patients for follow-ups, and schedule appointments accordingly
monitor office supply inventory, place orders, and coordinate equipment maintenance and service
verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
prepare and process daily reports, deposit slips, and upload financial records to shared files
review billing claims and denials, gather required information from providers or patients to resolve issues
support additional office tasks and projects as needed

Job Location

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