Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid holidays
Paid Time Off
Life insurance
Disability insurance
ON DEMAND PAY
Job Description
Familia Dental is a well-established dental practice founded in 2008 that has grown rapidly due to its commitment to quality dentistry and a compassionate, community-focused approach. Located in Green Bay West, the practice embodies core values such as quality, honesty, and care, striving to foster a supportive environment not only for patients but also for its team members. Familia Dental is deeply invested in community outreach initiatives and believes strongly in internal growth opportunities, making it an excellent place for employees to build a meaningful career.
The Front Desk Receptionist position at Familia Dental’s Green Bay West office is a full-time role ideal for an energetic, organized, and personable individual who thrives in a fast-paced, patient-centered setting. As the first point of contact for patients, the Front Desk Receptionist plays a crucial role in setting the tone for each patient’s experience by welcoming them warmly and efficiently. This role involves managing multiple tasks such as checking in patients, verifying insurance eligibility, scheduling and confirming appointments, handling patient records, and collecting payments. The receptionist also works closely with the dental care team to ensure smooth office operations and superior patient service.
This position is perfect for those who enjoy interacting with people, have excellent customer service skills, and are comfortable multitasking and handling administrative duties under pressure. Familiarity with insurance plans and dental management software is preferred, though training is provided. The role demands a high level of professionalism, patience, and sensitivity toward patients’ needs and emotions. Additionally, the receptionist must be knowledgeable about and adhere to HIPAA regulations, OSHA laws, and safety standards to maintain a secure and confidential environment.
Working hours for this position are Monday through Friday from 7:30 AM to 6:00 PM, plus rotating Saturdays from 8:30 AM to 4:30 PM, averaging 30-40 hours per week. This schedule offers a stable yet dynamic work environment where employees can grow their skills and become integral members of the Familia Dental team. Employees also benefit from a range of perks such as health, dental, and vision insurance, a 401(k) retirement plan, paid holidays and time off, access to financial advisors, and various insurance options including life and disability coverage. Additionally, the office offers the convenience of on-demand pay, allowing employees to access a portion of their paycheck before the official payday.
Joining Familia Dental means becoming part of a caring family dedicated to making a difference in the community by providing exceptional dental care. If you are a motivated individual who values quality service, teamwork, and professional growth, the Front Desk Receptionist role at Familia Dental offers an exciting career opportunity with meaningful rewards.
The Front Desk Receptionist position at Familia Dental’s Green Bay West office is a full-time role ideal for an energetic, organized, and personable individual who thrives in a fast-paced, patient-centered setting. As the first point of contact for patients, the Front Desk Receptionist plays a crucial role in setting the tone for each patient’s experience by welcoming them warmly and efficiently. This role involves managing multiple tasks such as checking in patients, verifying insurance eligibility, scheduling and confirming appointments, handling patient records, and collecting payments. The receptionist also works closely with the dental care team to ensure smooth office operations and superior patient service.
This position is perfect for those who enjoy interacting with people, have excellent customer service skills, and are comfortable multitasking and handling administrative duties under pressure. Familiarity with insurance plans and dental management software is preferred, though training is provided. The role demands a high level of professionalism, patience, and sensitivity toward patients’ needs and emotions. Additionally, the receptionist must be knowledgeable about and adhere to HIPAA regulations, OSHA laws, and safety standards to maintain a secure and confidential environment.
Working hours for this position are Monday through Friday from 7:30 AM to 6:00 PM, plus rotating Saturdays from 8:30 AM to 4:30 PM, averaging 30-40 hours per week. This schedule offers a stable yet dynamic work environment where employees can grow their skills and become integral members of the Familia Dental team. Employees also benefit from a range of perks such as health, dental, and vision insurance, a 401(k) retirement plan, paid holidays and time off, access to financial advisors, and various insurance options including life and disability coverage. Additionally, the office offers the convenience of on-demand pay, allowing employees to access a portion of their paycheck before the official payday.
Joining Familia Dental means becoming part of a caring family dedicated to making a difference in the community by providing exceptional dental care. If you are a motivated individual who values quality service, teamwork, and professional growth, the Front Desk Receptionist role at Familia Dental offers an exciting career opportunity with meaningful rewards.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or front desk role preferred
- basic computer proficiency
- ability to communicate effectively
- strong organizational skills
- ability to multitask in a busy environment
- knowledge of or willingness to learn about dental insurance and office procedures
- ability to maintain patient confidentiality
- ability to work 30-40 hours per week including rotating Saturdays
Job Qualifications
- Excellent customer/patient service and verbal communication skills
- ability to read, write, speak and understand information and effectively present information one-on-one with patients
- ability to apply common sense understanding to carry out details written or verbally instructed
- basic computer knowledge
- dental management software experience preferred
- ability to work in fast paced, patient-focused environment
- organizational skills and detail oriented
- interpersonal and listening skills
- excellent customer service skills
- previous dental office experience preferred but not required
- training provided
Job Duties
- Greet and check in patients
- answer the phone and schedule appointments
- maintain patient accounts and records
- know and understand insurance plan rules and protocols and follow them
- have patience and ability to be sensitive to patient emotions
- listen to patients and healthcare workers and follow directions
- verify patient's insurance
- ensure all record keeping requirements are fully and accurately completed
- submit claims to insurance companies
- notify Office Manager of equipment trouble or safety concerns
- attend and participate in morning huddles, chart reviews and regular office meetings
- follow company policy and procedures
- understand and follow HIPAA regulations, OSHA laws and safety standards and maintain confidentiality
- perform other tasks as assigned
Job Criteria
Experience
No experience required
Job Location
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