Front Desk Receptionist

Tallahassee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

Employee assistance program

Career growth opportunities

Job Description

Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida, recognized for its innovative and comprehensive approach to patient care. Established as a leading mental health service provider, Elite DNA focuses on accessible, high-quality care that meets the diverse needs of children, adults, and families in the community. With a pioneering care coordination model, Elite DNA ensures its patients are matched with ideal providers and services before receiving direct care, which elevates the patient experience and enhances treatment outcomes. The company offers a broad range of therapy services including psychotherapy, psychiatry, psychosocial rehabilitation, Eye Movement Desensitization and Reprocessing (EMDR), and group therapy programs. Operating within a collaborative culture built on integrity and compassion, Elite DNA fosters a supportive environment not only for patients but also for its employees who are encouraged to grow professionally and contribute meaningfully to the community's well-being.

We are currently seeking a full-time Front Desk Receptionist for our Tallahassee office who will play a vital role in the daily operations and patient interactions at Elite DNA. This role involves supervising the receptionist staff to ensure a welcoming and efficient front desk operation, managing incoming patient contacts, telephone communications, scheduling, and clerical tasks with professionalism. The Front Desk Receptionist will be instrumental in maintaining smooth patient flow, managing appointments, verifying patient insurance and billing information, and handling payments and deposits according to policy. This is a frontline position pivotal to enhancing patient experience and supporting clinical staff in delivering timely care. The ideal candidate will possess strong organizational skills, excellent communication capabilities, and the ability to work effectively in a dynamic, fast-paced office. Bilingual fluency in Spanish is preferred, highlighting our commitment to serving diverse communities.

This role offers competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and life insurance, paid time off including birthday leave, and access to an employee assistance program. Elite DNA encourages professional development and offers opportunities for career growth within its expanding company framework. If you are dedicated to healthcare with dignity and want to be part of a passionate team making a meaningful difference in behavioral health, we encourage you to join Elite DNA Behavioral Health. To apply, please visit our careers page at www.elitedna.com/careers.

Job Requirements

High school graduate or GED
formal training from vocational school may substitute
at least one year medical experience in a similar setting
friendly demeanor and desire to work with public
patience and kindness under pressure
ability to multitask effectively
ability to work in a fast-paced office
capability to push, pull, lift, move, and carry up to 15 pounds
dexterity, good hearing, and visual acuity
ability to sit and stand for extended periods
proficiency in office equipment including computer, copier, fax, phone
typing speed of at least 35 words per minute
excellent interpersonal skills for communication via phone, email, and written correspondence
knowledge of medical terminology and triage
ability to interact positively with diverse ethnic, religious, and economic backgrounds
strong problem-solving communication skills
belief in healthcare with dignity for all

Job Qualifications

High school graduate or GED, formal vocational training accepted, minimum one year medical experience in similar setting, strong communication skills, proficiency with office equipment and Microsoft Office, ability to work in fast-paced environment, ability to handle multiple tasks, knowledge of medical terminology and triage procedures, ability to relate well with diverse patient populations, bilingual in Spanish preferred

Job Duties

Welcome patients and explain services, schedule appointments and manage walk-ins, answer and route incoming calls, register patients and collect documentation, verify insurance coverage and compute charges, collect deposits and co-pays, process outstanding balances and issue receipts, coordinate with clinical staff to ensure smooth patient flow, remind patients of appointments, follow up on no-shows, communicate patient concerns to management, maintain strong sensory and communication skills, manage patient flow with clinic managers, utilize Microsoft Office and office equipment, promote company mission, bilingual in Spanish preferred