Front Desk Receptionist

SMOC (Southside Medical Organization Corporation) is a respected healthcare provider known for its commitment to delivering high-quality medical services and compassionate patient care. With a focus on community health and patient-centered services, SMOC has established itself as a leader in the medical field by fostering a team of dedicated professionals who share a passion for excellence and a heartfelt commitment to improving the lives of those they serve. The organization prides itself on maintaining a collaborative and supportive work environment where employees are valued and encouraged to grow both personally and professionally.

The Front Desk Receptionist role at SMOC is a dynamic and essential position within the organization, responsible for creating a welcoming and professional first impression for all patients and visitors. This full-time position offers an opportunity for an individual seeking career growth within a reputable medical practice that values its employees and provides ongoing opportunities to develop new skills. The receptionist plays a critical role in managing patient interactions, scheduling appointments, handling billing processes such as co-payment collections, and ensuring all necessary patient paperwork is complete and accurate before appointments. The role requires a blend of excellent customer service, attention to detail, and proficiency with electronic medical records and practice management software.

In this role, the receptionist acts as the face of the practice, embodying a caring and compassionate attitude towards patients and staff alike. They independently manage daily office operations with minimal supervision, ensuring that the front desk runs smoothly and efficiently. Whether greeting patients, coordinating referrals, or entering clinical information accurately, the receptionist contributes significantly to the overall patient experience and operational success of the practice.

Key responsibilities include scheduling appointments and any required follow-up procedures, assisting with patient registration through systems like Phreesia, scanning and maintaining essential documents, and reconciling payment batches daily. The role also demands flexibility to travel between different practice sites within a reasonable geographic area, enhancing the collaborative nature of the team and allowing the receptionist to support multiple office locations.

SMOC seeks candidates with at least two years of front office experience, preferably in a medical setting, and a strong foundation in customer service. Proficiency in medical terminology and coding, excellent communication skills, and the ability to multitask in a fast-paced environment are critical to success in this position. Above all, the ideal candidate must have a patient and compassionate disposition, with a commitment to HIPAA compliance and delivering exceptional care to every patient interaction.

Joining SMOC as a Front Desk Receptionist means becoming part of a dedicated team focused on health and wellness in their community, with ample opportunities for career development and work-life balance. This role provides a rewarding environment where professionalism and empathy go hand in hand, making a tangible difference in patients' lives every day.