Front Desk Receptionist

Sea Mar Community Health Centers is a well-established Federally Qualified Health Center (FQHC) founded in 1978. It is a community-based organization dedicated to providing quality, comprehensive health, human, housing, educational, and cultural services to diverse communities, with a specialized focus on serving Latino populations in Washington State. Sea Mar Community Health Centers pride themselves on inclusivity, serving all individuals regardless of race, ethnicity, immigration status, gender, sexual orientation, or ability to pay for services. The organization’s extensive network spans over 90 medical, dental, and behavioral health clinics, alongside numerous nutritional, social, and educational programs, ensuring holistic care and support for its clients.

The role of the Receptionist at Sea Mar Community Health Centers is a vital front-line position that serves as a liaison between the public and the facility. This role is instrumental in fostering a welcoming, efficient, and professional environment that aligns with the organization’s mission of client-centered, culturally-aware care. As the first point of contact, the Receptionist is responsible for greeting patients, scheduling appointments, managing communications, and supporting the smooth operation of front desk activities. The position requires a strong commitment to the organization’s core values of respect, dignity, integrity, and compassion.

Working as a Receptionist at Sea Mar means becoming part of a team that advocates for social justice and prioritizes client needs. The successful candidate will be tasked with maintaining a clean and healthy workspace, handling multi-line phone systems professionally, and ensuring patients are acknowledged promptly. Responsibilities also include managing medical and dental records by scanning and filing documents, collecting patient payments maintaining a 100% collection rate, assisting patients with registration forms, accurately updating demographic information, and providing information about the health center’s various services.

The Receptionist is expected to exhibit exceptional organizational skills, maintain professionalism in all communications, and show cultural sensitivity when interacting with clients. This role demands a high level of detail orientation and the ability to handle multiple tasks simultaneously in a moderate to high noise environment. A key component of the role involves adhering to strict productivity and quality standards, such as answering calls within three rings, greeting patients by their last names, and ensuring no phone is left on hold for more than two minutes without follow-up.

Sea Mar is a mandatory COVID-19 and flu vaccine organization, reflecting its commitment to public health and safety for employees and patients alike. This is an hourly position offering $20.76 per hour, providing a fulfilling career opportunity within a dynamic and culturally diverse health care environment.