Front Desk Receptionist

Sioux Falls, SD, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Benefits

flexible schedule

Professional development opportunities

Positive work environment

Community involvement

employee recognition

Job Description

The Boys & Girls Club of the Northern Plains is a well-established nonprofit organization dedicated to providing a safe and engaging environment for young people, particularly those who are most in need of support, to reach their full potential. Located in Yankton, South Dakota, this club is committed to inspiring youth to become productive, responsible, and caring citizens through various programs and community initiatives. The organization is deeply rooted in values such as teamwork, impact, excellence, and character, which are reflected not only in its programming but also in its day-to-day operations and culture. This setting offers a meaningful opportunity to contribute to a community-focused mission that empowers young individuals from diverse backgrounds to thrive and succeed.

The Front Desk Receptionist position at the Boys & Girls Club is a part-time, non-exempt role based in Yankton, SD, reporting directly to the Membership Coordinator. This role plays a pivotal part in the smooth operation of the club by managing the front desk, enforcing club policies, and maintaining a welcoming atmosphere for all visitors, including youth members, their families, donors, and other stakeholders. The receptionist is a key point of contact who embodies the club’s values and ensures that safety and security protocols are upheld, particularly around authorized youth pick-ups. Responsibilities include a broad range of administrative duties, such as data entry, managing membership records, tracking attendance, and facilitating communication through birthday cards and recognition calls. This position fosters positive interactions by greeting visitors warmly and efficiently handling inquiries. It also supports the overall club experience by helping teach essential life skills and manners to youth members as they enter the facility.

In addition to operational tasks, the Front Desk Receptionist collaborates closely with supervisors and other staff to improve processes and achieve performance goals. The role requires exceptional organizational and multitasking skills, the ability to work within a dynamic, fast-paced environment, and flexibility to meet varied scheduling needs during school years and summer periods. As a safety-sensitive position, this job demands a high level of alertness, professionalism, and commitment to creating a supportive environment for all involved in the club’s activities. This position offers an enriching work experience for individuals passionate about community service and youth development in a vibrant and impactful nonprofit setting.

Job Requirements

Must be of the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes and goals
Ability to stand/sit for long periods of time throughout a shift
Ability to operate various types of general office equipment including PC, telephone, copier, etc.
This position is considered to be safety-sensitive

Job Qualifications

High school diploma or equivalent
Customer service experience preferred
High level organizational skills
Friendly, personable, and able to communicate well in person and through the phone
Ability to multi-task and work in a fast-paced environment
Ability to work between the hours of 3pm-7pm during the school year and 7:15am-6:15pm during the summer
Ability to attend Monday-Friday and Club special events as assigned

Job Duties

Follow and implement all Front Desk policies and procedures
Communicate with supervisor with a sense of urgency if parents, youth, donors or visitors are upset or need further follow up
Ensure front desk space is up-to-date, organized, fun, safe, and welcoming
Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate
Ensure individual(s) picking-up youth are on the authorized pick-up list
ensure no individual(s) on the non-authorized pick-up list are permitted to pick-up youth
Distribute documentation and reports to parents/guardian
Record monies received in receipt book and be accountable for ensuring that all monies received each day correlate directly with all receipts written for the day
Track member program participation for each space within the Club
Responsible for the membership entry as applicable in the Club’s member software system
Update member data in the member tracking software and in the members’ paper membership files
Send out all birthday cards, make recognition calls, and find ways to recognize youth through the front desk
Call youth by their name and greet with a “hello” and “goodbye”
Accurately record all facility attendance and ensure all members are scanned in and accounted for daily
Teach manners and other life skills and opportunities for youth while entering the Club and at the front desk
Perform clerical functions as assigned by supervisor, including preparing membership cards, checking voicemail messages, filing, typing, scanning reports, and assisting with bulk mailings, printing, labeling, and mailing birthday postcards monthly
Attend 100% of monthly all staff meetings, biweekly one-on-one meetings, and biweekly team meetings
Assist supervisor in creating performance plan goals and accomplishing them by the end of each trimester
Provide feedback to supervisor on daily operations and how processes at the front desk can improve
Other duties as assigned