Front Desk Receptionist

Iowa Orthopedic Center is a distinguished physician-owned orthopedic clinic and surgery center located in central Iowa, renowned for delivering exceptional medical care with a focus on orthopedic health. As a recognized center of excellence, Iowa Ortho is dedicated to fostering an environment where cutting-edge technology and compassionate patient care intersect. The center prides itself on a team-oriented culture that emphasizes professional growth, innovation, and accountability, guided by its core IMPACT values: Innovation, Motivation, Passion, Accountability, Commitment, and Teamwork. These values not only drive the facility's positive outcomes but also create a nurturing workspace for all employees.

Currently, Iowa Orthopedic Center is seeking a highly motivated Front Desk Receptionist, also known as a Patient Experience Specialist, to join their dynamic team. This role is vital in supporting orthopedic providers by managing front desk operations efficiently while delivering exemplary customer service. The successful candidate will perform a variety of administrative tasks related to routine patient encounters, including patient check-ins, insurance claim follow-ups, and maintaining accurate patient records within the electronic health systems such as HST and NextGen. This position offers a unique three-week rotational schedule comprising two weeks of 12-hour shifts and one week of 10-hour shifts, demanding flexibility to work Monday through Saturday as per rotation.

The Front Desk Receptionist serves as a friendly and professional first point of contact, welcoming patients, visitors, and staff with a courteous demeanor to establish a positive environment from the moment individuals enter the clinic. They monitor the lobby activities, answer telephones, and ensure smooth communication between patients and medical personnel. The role also involves collecting co-pays and account balances, updating patient demographics and insurance information, and troubleshooting basic office equipment malfunctions to maintain an efficient workflow.

Candidates for this position should have prior face-to-face customer service experience or healthcare-related background, with a basic understanding of health insurance and medical billing practices, which are essential for handling insurance claims and billing tasks. Proficiency in basic mathematical operations and excellent communication skills are also critical. This role requires a dependable individual who values teamwork, demonstrates flexibility, and embraces new responsibilities with a positive attitude.

Iowa Ortho offers a competitive salary and a comprehensive benefits package that includes health, dental, paid time off, paid holidays, a 401(k) plan with company match, profit sharing, and employee discounts. Working with Iowa Ortho means joining a forward-thinking and supportive team committed to delivering gold-standard healthcare in a state-of-the-art facility. The practice is dedicated to diversity, equity, and inclusion, ensuring an equitable workplace for all employees regardless of race, gender, sexual orientation, or other legally protected statuses.

Joining Iowa Orthopedic Center as a Front Desk Receptionist means contributing directly to the quality of patient interactions and overall satisfaction. This role promises a rewarding career path within an environment that prioritizes continuous learning, professional development, and teamwork excellence. Potential employees are reminded that the hiring process involves a criminal background check, education verification, reference checks, and an initial tuberculosis test, underscoring Iowa Ortho's commitment to safety and professionalism.

As the first touchpoint of patient experience, the Front Desk Receptionist/Patient Experience Specialist plays a crucial role in upholding Iowa Ortho's reputation for superior orthopedic care. The center’s dedication to innovation and quality ensures that every employee has the opportunity to thrive while positively impacting patient outcomes and community health.