Front Desk Receptionist

The hiring organization is a public service entity dedicated to assisting families through various Family Assistance programs. This establishment operates with a strong commitment to customer service excellence, aiming to provide comprehensive support and resources to the community it serves. The organization places a high value on professionalism, accuracy, and efficiency in administrative processes, particularly in the handling of customer interactions and documentation. Its work environment fosters collaboration among clerical teams and emphasizes continuous learning through onsite training sessions as well as classroom and virtual training modalities. This organization is ideal for candidates who are detail-oriented, customer-focused, and eager to contribute to meaningful social support initiatives.\n\nThe role being offered is a clerical position at the front desk, involving a wide range of administrative duties critical to the smooth operation of Family Assistance services. Under general supervision, the position entails professional staff work of routine to average difficulty. The successful candidate will be responsible for answering phones, greeting customers with professionalism and empathy, processing customer applications, and performing essential data review and data entry tasks. These responsibilities require precision and attention to detail to ensure that customer information is handled efficiently and accurately. Additionally, the role includes participation in special projects and assignments connected to Family Assistance programs, allowing for professional development and contributing to the broader mission of the organization. The position offers a competitive hourly wage between $14.00 and $14.44 and requires in-person presence at the workplace. New employees will benefit from structured training programs that include both on-the-job coaching alongside established clerical teams and formal classroom and virtual training sessions designed to build the necessary skills and knowledge for success. This role prioritizes excellent customer service while also demanding strong organizational and data management capabilities.