Front Desk Receptionist

Concord Hospitality is a prominent hospitality management company known for delivering exceptional service and operational excellence across its portfolio of hotels and resorts. Established with a commitment to quality and integrity, Concord Hospitality has built a reputation for fostering a work environment centered on community, profitability, and fun. The company values its associates and promotes an "Associate First" culture, focused on training, development, and career advancement opportunities. Concord Hospitality prides itself on being an equal opportunity employer dedicated to diversity and inclusion, striving to create a workplace where every individual can thrive and contribute positively. As part of their commitment to employee well-being, they offer comprehensive benefits, including competitive wages, medical, dental, and vision insurance, life insurance, disability options, and a 401(k) program with company match.

The Front Desk Receptionist role at Concord Hospitality is an essential position that serves as the company's first point of contact for guests and visitors. This position plays a critical role in shaping the first impression of the organization by creating a welcoming and professional environment. The receptionist is responsible for greeting visitors warmly and directing them appropriately, answering and directing phone calls, managing incoming and outgoing mail, maintaining the mailroom and office supplies, and providing clerical support. This role requires strong organizational and multitasking skills, combined with a cheerful and professional demeanor to ensure smooth daily operations.

In addition to handling administrative and clerical duties such as photocopying, faxing, filing, and collating, the receptionist supports department leaders by assisting with meetings and training sessions. Other responsibilities include maintaining break room supplies and cleanliness, managing catering orders, and adhering to safety and security protocols as outlined in Concord's Operating Procedures. This position demands excellent interpersonal and communication skills, attention to detail, and the ability to maintain a positive attitude and professionalism in a fast-paced environment.

This position is ideal for individuals who enjoy interacting with others, organizing workflows, and contributing to a positive workplace culture. Concord Hospitality encourages growth and development, providing associates with training, career advancement opportunities, and tuition assistance. Employees also enjoy discounted room rates at Concord-managed hotels, enhancing their personal and professional connection to the hospitality industry. Overall, the Front Desk Receptionist is a vital role within Concord Hospitality, designed to uphold the company’s core values and deliver outstanding service to all guests and colleagues.