Front Desk Receptionist

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $36,600.00 - $54,900.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Parental leave

401(k) plan and company match

short-term disability

long-term disability

basic life insurance

wellbeing benefits

Job Description

Ingram Micro is a leading technology company at the forefront of the global information technology ecosystem. As a pivotal player in the worldwide IT sales channel, Ingram Micro bridges technology manufacturers and cloud providers to business-to-business technology experts, showcasing its role as a vital conduit in the industry. The company's expansive market reach enables it to connect with nearly 90 percent of the global population, making it an influential force in the distribution of technology products and services. Ingram Micro distinguishes itself not only through its diverse solutions and services portfolio but also via its innovative digital platform, Ingram Micro Xvantage, which streamlines and enhances the customer and partner experience. The company fosters a dynamic and collaborative work culture where innovation is encouraged, and employees are empowered to make meaningful contributions to the future of technology. For those seeking to advance their careers in technology, Ingram Micro offers an exciting and supportive environment where one's work can make a significant impact. Learn more at www.ingrammicro.com.

The Receptionist position at Ingram Micro is based at the corporate office in Buffalo, New York, and is designed to support and enhance the security operations of the facility. This full-time, onsite role requires the incumbent to work five days a week and acts as the front line in managing visitor access and safety protocols. Reporting directly to the Director of Corporate Security, the Receptionist collaborates closely with security professionals to maintain a secure and welcoming environment. This role encompasses a wide range of responsibilities, including greeting and directing visitors, verifying identities, issuing badges, and maintaining meticulous sign-in and sign-out logs. Monitoring security systems such as badge access controls, CCTV, and intrusion alarms is a critical aspect, ensuring that only authorized personnel gain entry to restricted areas.

Additionally, the Receptionist plays a vital role in surveillance monitoring to detect and report suspicious activities promptly. In emergency situations, the Receptionist serves as the first point of contact, responsible for alerting leadership and coordinating emergency responses. Administrative duties are also integral to this position, encompassing tasks such as data entry, word processing, communication management, and liaising with building management and facilities teams. The Receptionist is a key member of the Emergency Response Team (ERT), participating in safety meetings, fire drills, and ongoing compliance with Ingram Micro’s global safety and security policies.

Compensation for this role ranges from USD 36,600 to USD 54,900 per year, depending on factors like the candidate’s location, experience, and specific job responsibilities. In addition to a competitive salary, employees in this role are eligible for bonus opportunities and other incentives. Benefits include comprehensive healthcare coverage, paid time off, parental leave, retirement plans with company matches, disability coverage, life insurance, and wellness programs. This role offers an enriching opportunity to join a renowned technology company where security and operational excellence are paramount, and where individuals can thrive in a fast-paced, evolving environment.

Job Requirements

High school diploma or equivalent
Minimum of three years experience in security roles within corporate office environments
Experience with access control systems and CCTV monitoring
Ability to work on-site five days a week in Buffalo, NY
Must pass a drug test and pre-employment background check
Strong attention to detail and integrity
Good communication skills
Ability to work collaboratively with security professionals and other staff

Job Qualifications

High school diploma or equivalent combination of education and experience
Three or more years of experience in a corporate office environment within a security-based role
Experience managing accounts with access controls and CCTV
Previous experience interfacing with executives
Strong communication and interpersonal skills
Ability to respond efficiently and calmly in emergency situations
Proficiency in administrative and clerical duties
Knowledge of security and safety protocols

Job Duties

Greet and direct visitors, verify identities, issue visitor badges, and maintain sign-in/sign-out logs
Monitor entry and exit points, manage security systems such as badge access, CCTV, and intrusion alarms, ensuring only authorized personnel enter restricted areas
Observe CCTV and other security systems to detect suspicious activity and report incidents promptly
Act as the first point of contact during emergencies, alert leadership, and coordinate emergency medical response or other safety procedures
Perform clerical tasks such as data entry, word processing, managing phone and email communications, and interfacing with building management and facilities teams
Ensure visitors are escorted in the building by an Ingram Micro associate
Manage security and alarm access
Develop and maintain a working knowledge of Ingram Micro Global security and safety policies and ensure compliance
Serve as a member of the emergency response team (ERT), participate in monthly safety meetings, schedule and conduct fire drills in coordination with facilities leaders