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Job Overview
Work Schedule
Standard Hours
Benefits
training provided
friendly work environment
opportunity for skill development
supportive team
Office supplies provided
Job Description
Our agency specializes in providing comprehensive administrative support and customer service to ensure smooth and efficient operations. We are committed to maintaining high standards of professionalism and courtesy in all our interactions with clients, visitors, and staff. The agency operates in a dynamic environment requiring excellent communication skills and attention to detail to manage incoming calls, visitor interactions, and administrative duties effectively. We utilize modern tools like MSTeams and electronic software systems to streamline internal processes and improve service delivery. Our team is dedicated to supporting various departments by managing communications and logistics at the front desk, including handling deliveries... Show More
Job Requirements
- High school diploma or equivalent
- Experience in administrative support or customer service preferred
- Familiarity with phone systems and email
- Ability to use MSTeams or willingness to learn
- Basic computer skills
- Ability to work in a fast-paced environment
- Strong organizational skills
Job Qualifications
- Good communication skills
- Customer service experience preferred
- Basic knowledge of MS Office recommended
- Ability to manage multiple tasks
- Attention to detail
- Ability to maintain confidentiality
- Friendly and professional demeanor
Job Duties
- Answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing
- Enter calls received into a phone log
- Check the admin email inbox for voicemail messages and forward to appropriate staff or department
- Greet guests and visitors in a courteous manner and direct to appropriate staff or department
- Direct visitors looking for Federal Homeland Security/Immigration/Citizenship to the downtown location
- Watch lobby cameras for foot traffic or suspicious visitors
- Maintain a current contact listing for the agency and important numbers listing
- Notify appropriate contacts of any FedEx or UPS packages dropped off at the front desk
- Assist with scanning old paper files into an online electronic software system
- Perform various administrative assistance duties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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