Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $32.85
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Hourly rate $32.85
Medical insurance
Dental Insurance
Vision Insurance
Matched 401(k) retirement plan
employee travel program
Complimentary daily meals
Discounted parking
Paid Time Off
Job Description
Four Seasons is a renowned global luxury hospitality company powered by a team of passionate individuals committed to delivering exceptional guest experiences. Its culture is deeply rooted in treating people with respect and kindness, fostering a work environment where employees are empowered and valued. With a presence worldwide, Four Seasons seeks to create memorable moments for guests, residents, and partners through dedicated service and a genuine heart. The company places great emphasis on a world-class employee experience and an inclusive company culture as essential drivers for delivering luxury hospitality at its finest.
Located in the vibrant Back Bay area of Boston, the Four Seasons Hotel One Dalton Street stands as an iconic glass skyscraper, the third tallest building in the city. This prestigious hotel boasts 215 spacious guest rooms and suites, featuring floor-to-ceiling windows that offer breathtaking views of Boston’s skyline. Guests enjoy access to The Wellness Floor, a five-star urban spa destination, and several chic dining venues including One+One, a popular brunch spot, and Trifecta, which serves exquisite New England cuisine along with expertly crafted cocktails. The hotel also offers more than 10,000 square feet of state-of-the-art meeting and event spaces, catering to varied business and social gatherings. Its 160 private residences provide residents with unparalleled city, river, and mountain views, elevating lifestyle standards in Boston.
The Front Desk Receptionist role at Four Seasons Hotel One Dalton Street offers an exceptional opportunity for individuals passionate about hospitality to join a top-tier team in a luxurious setting. This position entails being the first point of contact for guests, ensuring seamless check-in and check-out processes, and delivering personalized and professional service. The role requires proficiency in managing guest accounts, handling transactions, and providing assistance with luggage and special requests, all while maintaining a warm and welcoming atmosphere.
This position is ideal for those who thrive in a fast-paced environment and are committed to upholding Four Seasons’ high standards of hospitality. The Front Desk Receptionist is integral to creating an inviting ambiance that contributes to the overall guest experience and reinforcing the hotel’s reputation for excellence. Employees in this role must be adaptable and able to work evenings, weekends, and holidays, reflecting the hospitality industry’s dynamic nature.
Four Seasons places a strong emphasis on the personal and professional development of its employees, providing a supportive work environment with diverse learning and career advancement opportunities. The company encourages individuals who embody the Golden Rule and possess a passion for excellence to join its team, promising a rewarding and challenging career path in the luxury hospitality sector. Competitive compensation at an hourly rate of $32.85 is complemented by comprehensive benefits including zero-cost medical, dental, and vision insurance after 30 days, matched 401(k) retirement plans, complimentary employee travel programs, and more, making this an attractive employment opportunity in Boston.
Located in the vibrant Back Bay area of Boston, the Four Seasons Hotel One Dalton Street stands as an iconic glass skyscraper, the third tallest building in the city. This prestigious hotel boasts 215 spacious guest rooms and suites, featuring floor-to-ceiling windows that offer breathtaking views of Boston’s skyline. Guests enjoy access to The Wellness Floor, a five-star urban spa destination, and several chic dining venues including One+One, a popular brunch spot, and Trifecta, which serves exquisite New England cuisine along with expertly crafted cocktails. The hotel also offers more than 10,000 square feet of state-of-the-art meeting and event spaces, catering to varied business and social gatherings. Its 160 private residences provide residents with unparalleled city, river, and mountain views, elevating lifestyle standards in Boston.
The Front Desk Receptionist role at Four Seasons Hotel One Dalton Street offers an exceptional opportunity for individuals passionate about hospitality to join a top-tier team in a luxurious setting. This position entails being the first point of contact for guests, ensuring seamless check-in and check-out processes, and delivering personalized and professional service. The role requires proficiency in managing guest accounts, handling transactions, and providing assistance with luggage and special requests, all while maintaining a warm and welcoming atmosphere.
This position is ideal for those who thrive in a fast-paced environment and are committed to upholding Four Seasons’ high standards of hospitality. The Front Desk Receptionist is integral to creating an inviting ambiance that contributes to the overall guest experience and reinforcing the hotel’s reputation for excellence. Employees in this role must be adaptable and able to work evenings, weekends, and holidays, reflecting the hospitality industry’s dynamic nature.
Four Seasons places a strong emphasis on the personal and professional development of its employees, providing a supportive work environment with diverse learning and career advancement opportunities. The company encourages individuals who embody the Golden Rule and possess a passion for excellence to join its team, promising a rewarding and challenging career path in the luxury hospitality sector. Competitive compensation at an hourly rate of $32.85 is complemented by comprehensive benefits including zero-cost medical, dental, and vision insurance after 30 days, matched 401(k) retirement plans, complimentary employee travel programs, and more, making this an attractive employment opportunity in Boston.
Job Requirements
- High school diploma or equivalent
- Minimum two years of front desk or luxury customer service experience
- Proficiency in English language reading, writing, and speaking
- Ability to handle cash transactions and maintain balanced bank
- Must be legally permitted to work in the United States
- Ability to work flexible shifts including weekends, nights, and holidays
Job Qualifications
- High school degree preferred
- Two years in a front desk role or two years’ luxury customer service experience
- Proficient in reading, writing, and oral English
- Strong communication and interpersonal skills
- Ability to work weekends, nights, and holidays
Job Duties
- Check in guest in an efficient and friendly manner using guest name whenever possible
- Assure that guest is assigned type of room requested and the correct rate is charged
- Arrange for luggage to be delivered to guest room and issue correct keys to the guest
- Check out guest at end of stay and ascertain guest satisfaction
- Collect keys, post late charges and present bill upon check out
- Settle bill accurately through credit card or cash transaction
- Maintain a balanced bank assigned by the hotel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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