FRONT DESK RECEPTIONIST

Fort Sanders Health & Fitness Center, a premier fitness destination located in Knoxville and part of Covenant Health West, offers an extraordinary environment focused on health and wellness. This five-star facility is much more than a gym; it features state-of-the-art fitness equipment, heated indoor and outdoor pools, tennis courts, racquet sports, pickleball, basketball courts, and dedicated childcare services. Known for its award-winning standards, the center hosts an extensive range of group fitness classes, personal training sessions, and specialized wellness programs such as aquatics, weight management, and mind-body practices, designed to support a healthier lifestyle for all its members. Beyond the brick-and-mortar facility, the BodyWORKS program extends community-based fitness opportunities to various locations across East Tennessee, emphasizing inclusivity and widespread access to health resources.

The Front Desk Receptionist role at Fort Sanders Health & Fitness Center is integral to delivering exceptional customer service and operational efficiency. This position offers variable hours and shifts on a PRN (pro re nata, or as-needed) basis, making it a flexible opportunity for individuals interested in working in a vibrant and friendly fitness environment. The receptionist acts as the welcoming face of the facility, greeting incoming visitors, members, and callers while managing appointments, inquiries, and essential administrative functions. They are responsible for ensuring smooth front desk operations and maintaining a clean, safe, and organized workspace. This role is pivotal in creating an inviting atmosphere that encourages member engagement and satisfaction, reinforcing the center’s commitment to excellence in health and wellness services.

This role involves answering phone calls with professionalism and courtesy, routing calls appropriately, taking messages, and providing general information to members, guests, and visitors. The receptionist must be knowledgeable about the facility’s schedules, services, staff, and programs to assist and direct individuals efficiently. Additional duties include managing check-ins and guest registrations, handling monetary transactions for various programs and fees, and monitoring inventory supplies related to guest services. The receptionist also supports community-building initiatives like the Perkville Rewards program, aiding members in redeeming points and distributing rewards.

Participating actively in special fitness center events and supporting other departments such as housekeeping, youth development, and aquatics highlight the collaborative nature of this role. The ideal candidate will follow all policies, procedures, and safety standards diligently, participate in ongoing education, and contribute to quality improvement initiatives. While no formal education or prior experience is strictly required, candidates with a high school diploma or GED may be preferred. This role promises an engaging and dynamic work environment for individuals passionate about customer service and supporting healthy lifestyles.