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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $30,000.00 - $40,000.00
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
stock purchase plan
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Training programs available
Access to educational courses
Emphasis on internal promotions and career advancement
Job Description
National Vision is a well-established company specializing in providing quality eyewear and eye care services through its network of retail stores. As a leader in the optical industry, National Vision is committed to exceptional customer service, offering a broad range of affordable eye care solutions, eyewear products, and vision benefits. The company is known for its customer-first approach and dedication to employee development and career advancement. With a focus on maintaining a welcoming and supportive environment for both customers and staff, National Vision consistently strives to uphold its reputation as a trusted provider in the optical retail market. They provide... Show More
Job Requirements
- education: high school diploma or equivalent
- 0-2 years related experience or training preferred
- strong customer service skills required
- strong organizational skills required
Job Qualifications
- experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- education: high school diploma or equivalent
Job Duties
- ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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