Front Desk Receptionist

Strong Style MMA & Fitness is a premier elite training facility located in Broadview Heights, Ohio, dedicated to offering an unparalleled experience in mixed martial arts (MMA), fitness, and recovery. Spanning an impressive 36,000 square feet, this expansive gym combines world-class training resources with a vibrant fitness community. With nearly 3,000 active members, Strong Style is rapidly growing and deeply committed to fostering a supportive environment where individuals of all skill levels can achieve extraordinary health and fitness results. The establishment prioritizes a culture that emphasizes motivation, championship-level teamwork, and exceptional member experiences, making it a top destination for those passionate about MMA and overall wellness.

The role of Front Desk Receptionist at Strong Style MMA & Fitness is a vital position responsible for managing the first point of contact for members and guests. This part-time, in-person job located in Broadview Heights, OH offers competitive pay starting at $18 hourly, coupled with valuable gym perks that enhance the employee experience. The schedule requires availability during some mornings, evenings, and weekends, reflecting the dynamic nature of the facility's operating hours. This role is perfect for individuals who thrive in a fast-paced, people-centric environment and who possess exceptional customer service skills.

As a Front Desk Receptionist, you will embody the welcoming spirit of Strong Style by greeting every member and guest with warmth, professionalism, and enthusiasm. You will be responsible for handling various administrative duties including check-ins, managing class sign-ups, addressing membership inquiries, and facilitating retail sales. Another important aspect of the role is effective communication—answering phone calls, responding to emails, and directing inquiries with clarity and courtesy. Maintaining an organized, clean, and well-stocked front desk area is essential to uphold the gym’s polished appearance.

In addition to administrative tasks, you will assist with scheduling tours and support the sales and coaching teams, helping to drive membership growth and community engagement. You will also take charge of processing transactions for gear, supplements, sauna sessions, and other services, ensuring a seamless and pleasant experience for every customer. The position demands a confident yet kind approach when upholding and communicating gym policies, solidifying your role as a key ambassador of Strong Style’s mission and values.

Candidates who excel in this position typically have a positive, approachable personality, are highly organized and detail-oriented, and can remain calm under pressure while multitasking efficiently. Basic computer proficiency with POS systems, scheduling software, and email communication is expected. Strong communication and problem-solving skills will empower you to handle various front desk responsibilities adeptly. This role presents an exciting opportunity for career growth within the organization, potentially advancing into administrative, sales, or management positions.

Joining Strong Style means becoming part of a passionate and motivated team eager to grow and succeed together. You will find a fun, high-energy workplace that values your contribution and rewards excellent performance with competitive pay and bonuses, along with generous gym-related benefits. Being part of Strong Style MMA & Fitness means embracing a mission-driven fitness community where your work directly supports members’ journeys to become their best selves, creating lasting relationships and a sense of family within the gym environment.