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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Elaine's Pet Resorts is a premier pet care company dedicated to providing exceptional services for pets and their owners. Renowned for its commitment to quality and compassionate care, Elaine's Pet Resorts offers a range of services including pet boarding, daycare, grooming, and bathing. The company takes pride in maintaining a welcoming, friendly, and professional environment where pets are treated like family and customers experience peace of mind knowing their pets are in expert hands. Located in a comfortable and thoughtfully designed facility, Elaine's Pet Resorts has built a strong reputation in the pet care industry by combining personalized attention with... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a customer service or receptionist role preferred
- Effective verbal and written communication skills
- Ability to handle multiple tasks simultaneously
- Proficient with basic computer applications and email management
- Ability to interact positively with customers and pets
- Reliable and punctual
- Ability to work some evenings and weekends as required
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or receptionist role preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Basic computer skills including email and scheduling software
- Comfortable working with pets and understanding basic pet care
- Attention to detail and organization
- Friendly and professional demeanor
Job Duties
- Develop and sustain a strong relationship with customers and the resort by interacting in an upbeat, competent, professional manner
- Complete various tasks prior to opening for business and securely close the lobby in the evening
- Check pets in and out for services following established procedures
- Prepare invoices and collect payments
- Make daycare and bathing appointments for existing clients
- Document changes to a pet's care or condition to accurately inform owners
- Communicate with customers by mail and email including condolence cards, thank you cards, lost and found, and vaccination calls
- Direct customer inquiries to the correct departments such as call center for reservations
- Prepare paperwork for pets arriving or departing
- Keep updated on pet care policies and pricing
- Communicate policies and information to customers knowledgeably and friendly
- Check email consistently and follow up with clients timely
- Distribute new client and tour gifts
- Conduct tours for customers as needed
- Maintain front desk and lobby cleanliness and welcoming atmosphere
- Communicate with kennel staff regarding pet issues and take appropriate steps to document, evaluate, and respond
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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