Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $24.00
Work Schedule
Standard Hours
Benefits
paid time off (PTO)
Sedera Health Share
401(k)
Uniforms Provided
Employee and family orthodontic treatment
Continuing Education
Team trips
Job Description
Bold Bite Orthodontics is a boutique, family-owned orthodontic practice dedicated to providing exceptional care in a warm and welcoming environment. Known for valuing transparency, truthfulness, integrity, and the Golden Rule, this practice combines state-of-the-art technology with compassionate patient care. Their team members genuinely enjoy working together, creating a positive atmosphere where patients feel like part of the family from the moment they walk in. At Bold Bite Orthodontics, every detail matters—from the first smile patients encounter at the front desk to the expert treatment plans crafted by Dr. Marty and Dr. Trang. The practice emphasizes not only cutting-edge orthodontics but also the experience patients have along their journey to straighter teeth and healthier smiles.
The Front Desk Team Member role at Bold Bite Orthodontics is vital to maintaining the smooth operation and warm atmosphere the practice is known for. Serving as the first point of contact, this position requires a warm, hospitable demeanor that immediately makes patients feel comfortable and valued. The front desk is the heartbeat of the operation, responsible for answering phone calls, emails, and texts promptly with professionalism and care, managing appointment schedules, and maintaining accurate patient records in compliance with HIPAA regulations. Collaborating closely with orthodontic assistants and the Treatment Coordinator, this role ensures the schedule flows smoothly to support an efficient patient experience.
This is an exciting opportunity for someone who loves working with people and values a positive, team-oriented workplace culture. Previous experience in front desk or patient-facing roles is beneficial but not mandatory; training is available, especially for familiarity with GreyFinch practice management software. Bilingual skills, particularly in English and Spanish, are considered an asset. The ideal candidate will have exceptional communication skills, strong organizational talents, and the ability to remain composed and upbeat in a dynamic environment. With hourly pay ranging from $18.00 to $24.00, Bold Bite offers a competitive wage alongside comprehensive benefits including paid time off, health sharing programs, 401(k), uniforms, and employee and family orthodontic treatment.
Joining Bold Bite Orthodontics means becoming part of a growing practice that values fun, quality care, and integrity. The team is committed to fostering a supportive workplace where every employee’s contribution is recognized and rewarded. If you have a passion for helping others, a friendly and professional attitude, and are eager to be part of a special team at the forefront of orthodontic care, Bold Bite Orthodontics invites you to apply and meet Dr. Marty and Dr. Trang.
The Front Desk Team Member role at Bold Bite Orthodontics is vital to maintaining the smooth operation and warm atmosphere the practice is known for. Serving as the first point of contact, this position requires a warm, hospitable demeanor that immediately makes patients feel comfortable and valued. The front desk is the heartbeat of the operation, responsible for answering phone calls, emails, and texts promptly with professionalism and care, managing appointment schedules, and maintaining accurate patient records in compliance with HIPAA regulations. Collaborating closely with orthodontic assistants and the Treatment Coordinator, this role ensures the schedule flows smoothly to support an efficient patient experience.
This is an exciting opportunity for someone who loves working with people and values a positive, team-oriented workplace culture. Previous experience in front desk or patient-facing roles is beneficial but not mandatory; training is available, especially for familiarity with GreyFinch practice management software. Bilingual skills, particularly in English and Spanish, are considered an asset. The ideal candidate will have exceptional communication skills, strong organizational talents, and the ability to remain composed and upbeat in a dynamic environment. With hourly pay ranging from $18.00 to $24.00, Bold Bite offers a competitive wage alongside comprehensive benefits including paid time off, health sharing programs, 401(k), uniforms, and employee and family orthodontic treatment.
Joining Bold Bite Orthodontics means becoming part of a growing practice that values fun, quality care, and integrity. The team is committed to fostering a supportive workplace where every employee’s contribution is recognized and rewarded. If you have a passion for helping others, a friendly and professional attitude, and are eager to be part of a special team at the forefront of orthodontic care, Bold Bite Orthodontics invites you to apply and meet Dr. Marty and Dr. Trang.
Job Requirements
- High school diploma or equivalent
- Ability to communicate effectively in English
- Previous experience in customer service or front desk roles preferred
- Basic computer skills and ability to learn practice management software
- Ability to maintain confidentiality and handle sensitive information following HIPAA regulations
- Strong interpersonal and communication skills
- Ability to work flexible hours if needed
- Dependability and punctuality
- Positive and friendly demeanor
- Willingness to learn and adapt to evolving practice needs
Job Qualifications
- Previous experience in a front desk, receptionist, or patient-facing role is a plus but not required
- Orthodontic or dental office experience is welcome
- Familiarity with GreyFinch or similar practice management software is helpful
- Comfort with phones, email, and text-based patient communications
- Bilingual in English and Spanish is a plus
- Friendly, warm, and hospitable with a genuine love for working with people of all ages
- Exceptional verbal and written communication skills
- Strong organizational skills and attention to detail in scheduling and record keeping
- Positive attitude and ability to stay composed in a dynamic environment
- Team player who works well with orthodontic assistants and the Treatment Coordinator
- Poise, professionalism, and humility in patient and team interactions
Job Duties
- Answer phone calls, emails, and texts promptly and with exceptional care and professionalism
- Greet and check in patients with a warm, hospitable demeanor that makes everyone feel at home
- Schedule and confirm appointments using our GreyFinch practice management system
- Manage patient communications, including appointment reminders and follow-ups
- Coordinate closely with orthodontic assistants and the Treatment Coordinator to keep the schedule flowing smoothly
- Maintain accurate patient records and handle sensitive information in accordance with HIPAA regulations
- Assist with day-to-day front office tasks to support the overall flow of the practice
Job Criteria
Experience
No experience required
Job Location
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