Front Desk Receptionist

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Paid holidays

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) retirement plan

Job Description

Physician and Tactical Healthcare Services (PATHS), LLC, established in 2000, is a trusted provider committed to supporting healthcare clients through a broad range of accounts receivable management, patient advocacy, and consultation services. With offices strategically located in Pennsylvania, New Jersey, and Delaware, PATHS serves over 100 clients and employs approximately 450 dedicated professionals. The company has built long-lasting partnerships by fostering a positive and collaborative workplace culture that respects individual employee needs while aligning with organizational goals. PATHS emphasizes a comfortable and progressive work environment where teamwork and individual development flourish. This nurturing atmosphere helps ensure that employees are motivated to achieve professional growth and contribute meaningfully to the company’s success.

The Front Desk Receptionist position at PATHS, based in the Allentown, PA office, plays a critical role in embodying the company's mission and values. This full-time, in-person role operates Monday through Friday from 8:30 AM to 5:00 PM and reports directly to the Office Manager. As the initial contact point for visitors, callers, and staff, the receptionist is essential in establishing a welcoming and professional front-office atmosphere. This includes greeting visitors, answering and routing telephone calls, managing mail and deliveries, and ensuring smooth administrative communications. The Front Desk Receptionist functions within PATHS’ commitment to confidentiality and compliance, following HIPAA and security protocols while maintaining a high standard of professionalism. This position demands excellent bilingual communication skills (English and Spanish), attention to detail, and adept organizational abilities. Moreover, the role requires proficiency with Microsoft Office Suite tools such as Outlook, Word, and Excel to facilitate efficient operation of front-office tasks. The position offers a competitive hourly wage of $15 and benefits encompassing paid time off, holidays, medical, dental, vision insurance, life insurance, short- and long-term disability coverage, and a 401(k) retirement plan. This opportunity is ideal for candidates looking to contribute to a dynamic healthcare services environment while developing their administrative career with a reputable and inclusive employer.

Job Requirements

High school diploma or GED required
One to two years of office or administrative experience required
Bilingual in English and Spanish required
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Ability to maintain confidentiality and professionalism at all times
Strong organizational skills with attention to detail
Ability to multitask and prioritize in a fast-paced office environment
Proficient with Microsoft Office Suite (Outlook, Word, Excel)
Ability to work independently and as part of a team
Prolonged periods sitting at a desk and working on a computer
Frequent interaction with staff, visitors, and vendors in an office setting
Occasional lifting of office materials up to 15 pounds
Successful completion of applicable screenings including criminal background check and drug screening
Employment eligibility verified through I-9/E-Verify

Job Qualifications

High school diploma or GED
One to two years of office or administrative experience
Bilingual in English and Spanish
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Strong organizational skills with attention to detail
Proficient with Microsoft Office Suite (Outlook, Word, Excel)
Ability to multitask and prioritize in a fast-paced environment
Ability to work independently and as part of a team

Job Duties

Answer incoming telephone calls and direct callers to appropriate staff members
Greet visitors and maintain a professional, welcoming front-office environment
Provide callers with general company information, including office address, directions, fax numbers, and website details
Handle incoming and outgoing mail and deliveries
Monitor and maintain office supply inventory and notify management of ordering needs
Perform general administrative and clerical support duties as assigned
Maintain confidentiality of sensitive and proprietary information