Front Desk Receptionist

Moonlight Spa & Hammam is a luxurious Moroccan-inspired spa devoted to providing exceptional client experiences in a serene and welcoming environment. Known as a local community-favorite destination, the spa prides itself on quality, relaxation, and a personal touch that distinguishes it from other wellness centers. The establishment values warmth, meticulous attention to detail, and a spirit of teamwork among its staff, creating a positive and nurturing workplace culture for employees and visitors alike.

We are currently seeking a dedicated Front Desk Receptionist to serve as the friendly face and voice of Moonlight Spa & Hammam. This role is critical as it ensures every guest experiences seamless and elevated service from the moment they enter the spa. The position is full-time with an hourly pay rate of $16.30 to $17.00, emphasizing the importance of reliability and flexibility in scheduling. The role’s schedule currently spans Tuesday through Sunday, with shifts that may extend and evolve as the position develops, making full schedule flexibility a key component.

The Front Desk Receptionist will be responsible for greeting clients warmly and professionally both in-person and over the phone, scheduling appointments precisely, handling check-ins and check-outs efficiently, and managing payments with accuracy. This position requires the individual to maintain the cleanliness and inviting atmosphere of the front desk, lobby, locker rooms, and other common areas, ensuring a polished and hygienic environment that aligns with the spa’s luxurious standards. In addition, the receptionist plays a supportive role in retail sales and service upgrades, contributing to the overall customer satisfaction and revenue.

The ideal candidate brings prior experience in customer service or reception roles, preferably within a spa setting, and demonstrates strong organizational and multitasking skills. Excellent verbal and written communication abilities are essential, as well as a friendly, composed, and professional demeanor that reflects the spa’s commitment to excellence. Familiarity and competence with scheduling tools, POS systems, and basic software applications are necessary for smooth daily operations. A passion for personal wellness, beauty aesthetics, and delivering high-quality service is highly valued.

At Moonlight Spa & Hammam, you will work in an environment that not only values your role but also nurtures your career growth in wellness operations and customer service. You will have the opportunity to join a team dedicated to creating a memorable and luxurious experience for every guest, reinforcing the spa’s reputation as a premier destination. Employee discounts are offered, enhancing the personal wellness benefits for the staff.

This is more than just a receptionist position; it is a gateway to thriving in the wellness industry surrounded by a professional, supportive team dedicated to client satisfaction and operational excellence. We encourage applicants who are ready to prioritize this role as their primary employment and contribute positively to the spa’s dynamic environment. Your flexibility, reliability, and customer service skills will be crucial in maintaining the high standards Moonlight Spa & Hammam is known for and in helping guests experience true luxury and relaxation.