Job Overview
Employment Type
Part-time
Benefits
401k Retirement Savings
company match
stock purchase plan
Parental leave
employee eyewear discount
College Scholarship Program
Access to educational courses
Job Description
America's Best, part of National Vision, is one of the largest optical retailers in the United States with over 1,000 stores nationwide. The company combines eyewear and eye care into a seamless and affordable experience for customers, focusing on making quality vision care accessible and affordable. As a leader in the optical industry, America's Best is dedicated to helping people see their best and live their best lives by providing excellent service and low prices. The brand has grown substantially, thanks to its commitment to customer satisfaction and innovation in vision care services.
The Front Desk Receptionist role at America's Best is a vital position within the store, acting as the first point of contact for customers both in person and over the phone. This part-time, bilingual (Spanish and English) position requires someone who can warmly welcome customers, manage patient records efficiently, and support the smooth scheduling and operation of the store’s appointments. The receptionist serves as the “glue” holding daily operations together by providing prompt, courteous service and ensuring high-quality customer interactions while following all safety protocols.
This role is perfect for candidates who enjoy working in a customer-focused environment and have the ability to multitask in a fast-paced setting. The receptionist's duties include answering and screening phone calls, processing managed care plans, scheduling appointments, handling follow-up visits, managing mail and inventory, and maintaining a tidy, welcoming reception area. The individual must be fluent in both English and Spanish to communicate effectively with a diverse customer base. Previous experience as a receptionist or in a similar front office role is preferred but not mandatory, as training will be provided.
Working for America’s Best offers opportunities for professional growth and career advancement within National Vision’s large network. Benefits include a 401(k) retirement savings plan with company match, an employee stock purchase plan, employee eyewear discounts, parental leave, and access to educational courses that focus on continuous learning and development. The company also emphasizes internal promotions, helping employees advance their careers through various development programs. America’s Best is an equal opportunity employer, welcoming applications from all qualified individuals without discrimination. This role presents an excellent chance to join a respected optical retailer that values its employees and customers equally.
The Front Desk Receptionist role at America's Best is a vital position within the store, acting as the first point of contact for customers both in person and over the phone. This part-time, bilingual (Spanish and English) position requires someone who can warmly welcome customers, manage patient records efficiently, and support the smooth scheduling and operation of the store’s appointments. The receptionist serves as the “glue” holding daily operations together by providing prompt, courteous service and ensuring high-quality customer interactions while following all safety protocols.
This role is perfect for candidates who enjoy working in a customer-focused environment and have the ability to multitask in a fast-paced setting. The receptionist's duties include answering and screening phone calls, processing managed care plans, scheduling appointments, handling follow-up visits, managing mail and inventory, and maintaining a tidy, welcoming reception area. The individual must be fluent in both English and Spanish to communicate effectively with a diverse customer base. Previous experience as a receptionist or in a similar front office role is preferred but not mandatory, as training will be provided.
Working for America’s Best offers opportunities for professional growth and career advancement within National Vision’s large network. Benefits include a 401(k) retirement savings plan with company match, an employee stock purchase plan, employee eyewear discounts, parental leave, and access to educational courses that focus on continuous learning and development. The company also emphasizes internal promotions, helping employees advance their careers through various development programs. America’s Best is an equal opportunity employer, welcoming applications from all qualified individuals without discrimination. This role presents an excellent chance to join a respected optical retailer that values its employees and customers equally.
Job Requirements
- High school diploma or equivalent
- fluent in reading and speaking both English and Spanish
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong organizational skills
- ability to multitask in a fast-paced environment
- excellent communication and customer service skills
Job Qualifications
- Fluent in reading and speaking both English and Spanish
- high school diploma or equivalent
- experience as a receptionist or front office representative preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong organizational skills
Job Duties
- Greet and welcome customers in a friendly manner
- keep organized patient records and help patient schedules flow smoothly
- answer, screen, and forward incoming phone calls according to company protocol
- process and understand managed care plans and obtain necessary insurance information
- provide customers with basic and accurate information
- schedule and confirm appointments, follow-up visits, and classes
- file all patient records daily and prepare files for the next day
- check order statuses and notify customers of updates or delays
- maintain reception area tidiness and ensure availability of all necessary materials
- receive, sort, and distribute daily mail and deliveries
- maintain inventory of office supplies
- participate in mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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